Worksite and Group Administration Supervisor

Security Financial • Lincoln, NE

2d • Hybrid

About The Position

Assurity is looking for enthusiastic, driven and collaborative people to join our team. We’re a company of vibrant and passionate people who work every day to advance our mission of helping people through difficult times – and who truly want to make a difference. As a Certified B Corporation, we have a verified commitment to our people, community and planet, and we work every day to make the world a better place. Ample opportunities for growth, a thriving culture and coworkers who care as much as you do are just the beginning. Come work with purpose. Learn more: www.assurity.com/careers

Requirements

• Two to four years of experience in insurance or related field.
• Three years of experience working in a supervisory capacity.
• Accounting experience required.
• Strong team management skills and ability to define priorities.
• Ability to perform with a high degree of accuracy and attention to detail.
• Professional oral and written communication skills.
• Decision-making ability.
• Advanced experience with MS Office, particularly MS Excel
• Ability to solve problems, analyze situations and make decisions.
• Ability to work independently.

Nice To Haves

• Knowledge of group insurance is beneficial.
• Talent required in purpose, focus, work ethic, competition, persuasion, relationship extension, team, positivity, stimulator, caring, arranger, and learner.

Responsibilities

• Leads and manages associates, which includes: Staffing, training, scheduling, coaching, motivating, and developing associates to high performance in handling calls and emails from employer clients relating to product information, policy information and procedures, and billing; Providing support to customers with disputes or inquiries concerning billing processes or invoices; Conducting audits on post issue phone calls and quality control on all administrative processes; Establishing and monitoring team and individual associate scorecard goals and performance; Completing and conducting quarterly performance reviews; Assigning and monitoring workload and workflow to meet service standards; and Determining staffing models to staff according to customer service standards.
• Oversees daily production, which includes: Reviewing work of billing staff to ensure accuracy, resolving inconsistencies as needed; Ensuring coordination with the business transformation department and worksite new business unit to ensure successful billing of new groups; Tracking and monitoring worksite billing unit activity related to employer/client billing requests, customer complaints, and conservation efforts; and Identifying, developing, and implementing process improvement changes for the worksite billing units.
• Communicates and assists with employer clients and other Home Office associates as situations warrant, which includes: Providing guidance to employer clients, producers, and other associates regarding regulations and procedures for the worksite billing units; Ensuring compliance with company, state, and federal regulations, including privacy regulations related to customer information; Investigating and resolving issues and complaints, along with DOI complaints and security incidents as needed; Assuring worksite billing units’ associates are knowledgeable about products, procedures, and employer client business and billing; Tracking and monitoring employer clients’ request follow-ups and outcomes; and Assisting with employer and/or policyholder mailings and communications.
• Performs other functions, which includes: Serving as a member of various committees and implementation teams; Project management for newly implemented processes and procedures; and Process improvement planning and implementations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level