Work Shop Ski Technician

Mohawk Mountain Ski Area•Cornwall, CT

5d•Onsite

About The Position

Mohawk Mountain is currently recruiting for Workshop Technicians. Workshop Techs will be trained and certified to identify and set bindings from our list of indemnified bindings for Daily, Seasonal and Retail equipment. Workshop Techs will be trained to use our in-house computer system for work orders, customer accounts, equipment testing records and more. Workshop Techs will also be trained to mount, maintain, service and repair ski and snowboard bindings. Workshop Techs will be trained to hand and machine tune/maintain, ski and snowboard, edges and bases. Use of common hand tools (files, hammer/mallet, screwdrivers, etc) and less common hand tools (iron, rasps, scrappers, etc) will be used on a daily basis for tuning, repairing and maintaining equipment. Use of power tools (drills, scraper sharpener, base welder, etc) and machinery (stone/base grinder, edger, waxer, etc) will also be used on a daily basis for tuning, repairing and maintaining equipment. Experienced at identifying & resolving issues with equipment. Assisting guests with Workshop related tasks is the primary responsibility of Workshop Techs, but helping guests with “Boot Only” rentals is their responsibility as well. Being the most knowledgeable and proficient ski technicians, Workshop Techs will also be working in the Tech Shop, as needed, depending on staffing and customer needs. In addition, and/or as needed or directed by the Manager: snow/ice removal, light replacement, vacuuming, trash removal, lodge table arrangement, and clean up. Restock brochures and collateral materials. Follow telephone procedure and operation. Customer service for questions, and directions. Train additional employees as needed. Any and all work directed by the Rental Department Manager and/or Supervisors. Essential Duties and Responsibilities Provides communication with other staff, customers and Rental Department Manager. Must attend all training sessions and use the information to properly tune, mount and repair customer's equipment. Use in-house software (mostly Easy Rent) to track and maintain records of work order status, binding records, etc. Use machinery and tools made by Wintersteiger, Montana, etc. Tune, service, maintain and repair: daily and seasonal rental equipment and guest/customer equipment. Assist guests with boot only rentals, and as needed in the Tech Shop. Maintain all machinery and equipment used in the Workshop along with help diagnose and repair and issues with machinery and equipment. Able to provide information on hard goods (boots, skis, etc). Give information about Mohawk Mountain and where to direct guests for more information. Able to follow through on assigned projects and directions given by Manager and/or Supervisor. Other duties as assigned.

Requirements

Must be at least 18 years of age.
Enthusiastic and friendly individuals who can interact comfortably with resort guests of all ages.
Communication skills (talking on the phone, interacting with staff and guests, emailing, taking/leaving messages).
Ability to use a computer efficiently.
Use and be comfortable with machinery.
Aptitude to learn and retain new skills and trades.
Able to read, write, type, and speak English.
Perform simple arithmetic (add, subtract, multiply, and divide).
Neat and legible handwriting.

Nice To Haves

Experience skiing and/or snowboarding is valuable.

Responsibilities

Identify and set bindings for daily, seasonal, and retail equipment.
Use in-house computer system for work orders, customer accounts, and equipment testing records.
Mount, maintain, service, and repair ski and snowboard bindings.
Hand and machine tune/maintain ski and snowboard edges and bases.
Use common and less common hand tools for tuning, repairing, and maintaining equipment.
Use power tools and machinery for tuning, repairing, and maintaining equipment.
Identify and resolve issues with equipment.
Assist guests with workshop-related tasks and "Boot Only" rentals.
Work in the Tech Shop as needed.
Perform snow/ice removal, light replacement, vacuuming, trash removal, lodge table arrangement, and clean up.
Restock brochures and collateral materials.
Follow telephone procedure and operation.
Provide customer service for questions and directions.
Train additional employees as needed.
Communicate with other staff, customers, and the Rental Department Manager.
Attend all training sessions and apply learned information to equipment tuning, mounting, and repair.
Use in-house software (Easy Rent) to track work order status and binding records.
Use machinery and tools from brands like Wintersteiger and Montana.
Tune, service, maintain, and repair daily and seasonal rental equipment, as well as guest/customer equipment.
Maintain all machinery and equipment in the Workshop, and help diagnose and repair issues.
Provide information on hard goods (boots, skis, etc.).
Give information about Mohawk Mountain and direct guests accordingly.
Follow through on assigned projects and directions from management.