Workshop Manager - Porsche Centre Richmond
About The Position
The new Porsche Centre Richmond is a state-of-the-art facility designed to meet the needs of Porsche customers. Driven by the desire to exceed customer expectations, our goal is to provide an extraordinary and memorable Porsche experience like no other for the years to come. We are looking to build a team of driven automotive professionals who are excited to work hard and grow with the dealership. Porsche Centre Richmond is seeking a Full-Time Workshop Manager to join our growing team. If you are looking for an exciting opportunity to build a team of passionate automotive professionals to represent the Porsche brand, then apply to grow with us!
Requirements
- Strong understanding of automotive equipment.
- Highly motivated, organized, and punctual.
- Excellent interpersonal skills to collaborate with the service team.
- Commitment to delivering high-quality work.
- Strong decision-making abilities.
- Valid British Columbia driver's license with a clean driving record
- Passionate about the automotive industry.
- Drive for success.
- Believes in providing exceptional customer service to our guests.
Responsibilities
- Monitor and address technician performance (verbal/written).
- Support technicians, handle escalations, and consult with clients when needed.
- Conduct test drives with clients when required.
- Submit PRMS tickets and verify warranty write-ups before submission.
- Review PMPI checklists to optimize sales and communication with advisors.
- Monitor declined work and technician Kimoby videos, ensuring Porsche standards for walkaround videos.
- Efficiently plan and distribute work to meet realistic timeframes.
- Ensure vehicles progress through Rapid Recon appropriately.
- Conduct spot checks and address issues directly with technicians.
- Monitor and report comebacks (follow-up visits) to management.
- Ensure all required safety equipment and checklists are in place.
- Report any safety concerns or necessary equipment attention to management.
- Enroll technicians in training to maintain yearly ZPT mandates.
- Coach and onboard new technicians.
- Ensure shop equipment is functional and safe.
- Maintain inventory of mandatory OEM tools.
- Perform other duties as assigned by management.
Benefits
- Opportunities for Career Advancement
- Comprehensive healthcare benefits package
- Discounted vehicle purchase program
- Associate perks program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
