Workplace Technology Support Specialist

Campfire Technology•Winnipeg, MB

1d•CA$48,000 - CA$52,000•Onsite

About The Position

Campfire is Canada's expert in delivering Managed Services for Apple and mixed-platform environments. We are on the search for someone who is early in their IT career and is looking for a long term company where they can deliver excellence and advance their career. This position is at our Winnipeg Office, but you will join a cross Canada team of colleagues, and support clients from many provinces. Campfire’s Workplace Technology Support Specialists are our first level of customer and technical support specialists. When our internal and external clients reach out to Campfire for assistance, our Workplace Technology Support Specialists are their first point in their technology support journey. As such, this is a role that prioritizes strong customer service skills, in addition to basic to intermediate technical support skills.

Requirements

Technical training, which may include post-secondary training, vendor specific certifications, and/or verifiable self-study in the following domains: Microsoft Windows, Apple macOS, Apple iOS, Microsoft 365, Google Workspace
Outstanding customer service, listening, and communication skills.
Strong written and verbal communication, time management, problem-solving skills, and exemplary customer service

Nice To Haves

CompTIA A+
Apple Certified Support Professional
ITIL 4 Foundation
Microsoft Technology Associate
Microsoft 365 Fundamentals

Responsibilities

Support for end-user technical support issues such as solving system, application, and problems using information available in Campfire’s knowledge management systems
Incident documentation and resolution within Campfire’s service management/ticketing systems
Fulfilling service desk requests within the scope of the service catalogue, including: Hardware moves, adds, changes, Password resets, Software installation for standard, known software, Other standard and known service requests
Participate in asset lifecycle management processes, including onboarding, inventorying, and retiring workplace technology assets
Prepare and provide communication and training for end-users based on information provided from senior technical resources, or information available in the knowledge management system
Detection of potential major incidents and problems as reported by end-users
Escalate unresolved issues to tier 2 personnel
Maintain an understanding of the Campfire support process and methodology, including desktop and server management systems, time recording and ticketing platforms and other support systems
Achieve and maintain industry certifications relevant to your duties
Accurately and promptly track time spent on various activities
Participate in local travel when and where required