Workplace Strategist

MillerKnoll•Chicago, IL

About The Position

Strategists on MillerKnoll’s Global Research & Planning team are leaders in helping MillerKnoll customers create great spaces, including corporate offices, higher education spaces, law firms, and beyond. This role delivers insight-based expertise and design ideas to MillerKnoll customers, deepens relationships in the market, and differentiates MillerKnoll as both an insight leader and solution provider. Strategists are experts in connecting organizational outcomes with place design strategies. This role is a part of Global Research & Planning, a group focused on gaining market insights and providing strategy and design guidance for effective placemaking. Our purpose is to design for the good of humankind. It is the ideal we strive toward every day in everything we do. Being part of MillerKnoll means being part of something greater than your role or even your brand. We are redefining modern for the twenty-first century. Our success allows MillerKnoll to support causes aligned with our values so we can build a more sustainable, equitable, and beautiful future for everyone.

Requirements

Bachelor's Degree in either place design - Interior Design /Architecture/Facility Design – or social sciences – Psychology/Sociology/Anthropology - preferred
6+ years of experience in workplace strategy, interior design, facility management, or research/consulting services related to place design.
Positive, “can-do” attitude to identify solutions for customers and maintain a healthy team culture within GRP
Possesses a high degree of curiosity, interested in gaining a deep understanding of market trends and research
Active listener, seeking to understand customers and provide assistance with an attitude of service
Team-player, working towards achieving team goals though a participative, supportive relational style
Well-developed written and verbal communication skills, including business writing, professional presentation and facilitation skills.
Demonstrated ability to build long-term relationships with customers and business partners, particularly at senior decision-making levels across an organization.
Willingness and ability to travel up to 30% of the time.

Nice To Haves

Familiarity with contract furniture industry is preferred.

Responsibilities

Engages key stakeholders at MillerKnoll accounts in consultative conversations, asking questions to identify the aspirations and anxieties that organizations face in creating new spaces.
Possesses deep expertise in MillerKnoll’s body of research and is able to conversationally share relevant insights with customers and recommend insight-driven strategy and design solutions.
Connects insights and design strategies with customers' business objectives, advising customers on how to use their space more effectively to positively impact their organization.
Coordinates with sales leaders and sellers to align sales objectives and account plans with workplace design and strategy deliverables for client engagements.
Aligns with market influencers in the A&D and commercial real estate communities to support customers in a collaborative approach.
Speaks at regional industry and business events to share MillerKnoll insights and/or co-present customer case studies.
Facilitates client/influencer round tables and focus groups in concert with Customer Research to uncover needs and identify trends.
Collaborates with GRP Design Strategists and Strategic Response team to help move customers from high-level strategic/conceptual design to more specific product recommendations and RFP responses.
Participates as a collaborative member of the Global Research & Planning team to provide market feedback, support other Strategists, inform Customer Research, and test new insight messaging in the market.