Workplace Services Manager

SmartBear•Somerville, MA

1d•Onsite

About The Position

Manage the day-to-day workplace experience and facilities operations for SmartBear’s Somerville office, ensuring a safe, efficient, well-maintained, and welcoming environment. Manage workplace services, vendors, contractors, office resources, facilities requests, and site operations while driving high and consistent service standards. Partner with the Director, Facilities and Real Estate and key stakeholders to improve workplace operations and deliver an excellent employee and visitor experience.

Requirements

3-5 years of relevant experience in workplace services, facilities management, office operations, or a similar environment, with demonstrated ownership of day-to-day workplace operations.
Experience managing external suppliers, contractors, and service providers, with the ability to set expectations, monitor service quality, and resolve operational issues.
Strong organizational and project-management skills with the ability to independently prioritize planned work, competing requests, and unexpected workplace needs.
Strong communication and stakeholder-management skills, with a proactive and customer-focused approach to supporting employees, visitors, leaders, and external partners.
Strong attention to detail, sound judgment, and problem-solving skills, along with an understanding of workplace health and safety practices and operational compliance.
The ability to work independently in a hands-on, office-based role, take ownership of outcomes, and influence across teams without direct people-management responsibility.

Responsibilities

Manage the day-to-day operation of the Somerville office, ensuring workplace and facilities services run effectively and acting as the primary point of contact for site-related needs and issues.
Manage relationships with building management, contractors, suppliers, and service providers, including maintenance coordination, service delivery, issue resolution, and monitoring vendor performance.
Oversee workplace operations including office supplies and equipment, inventory, meeting spaces, workspace allocation, workplace records, service logs, and overall site readiness.
Support workplace health and safety initiatives and compliance requirements, proactively identifying potential risks, coordinating appropriate action, and maintaining relevant workplace documentation.
Lead onsite workplace projects and activities, including office moves and space changes, employee events, catering, visitor experience, and workplace engagement initiatives.
Partner with the Director, Facilities and Real Estate and cross-functional teams to identify opportunities to improve service, processes, workplace standards, cost effectiveness, and the overall employee experience.
Manage the day-to-day food and beverage experience for the Somerville office, including catering coordination, ordering, kitchen supplies, and regular snack and beverage replenishment, ensuring appropriate stock levels and a consistently positive employee experience.