Workplace Services Manager

The Pokémon Company International•Bellevue, WA

12h•Onsite

About The Position

This role is responsible for supervising the efficient operations of the onsite workplace office services and associated vendors relationship This role is required to be in office 4-5 days a week

Requirements

Five+ (5+) years of relevant experience, plus a minimum of one (1) year of management experience or a demonstrated equivalent level of expertise.
Bachelor's degree in a related field or a demonstrated equivalent level of applicable experience.
Demonstrated leadership capabilities, including experience as a leader of contracted staff, vendors, and as a leader of projects - dynamic, strategic and resourceful
Basic understanding of or the ability to quickly learn vendor contracts and facilities services that need to be maintained
Understanding of COI’s and experience using Facilities ticketing systems
Previous experience in managing mailroom services or shipping & receiving functions
Previous experience in managing janitorial, food & beverage, plants, and other related contractors
Experience in calendar and project management
Ability to understand and create written directions in SOPs and process implementation
Proficient with Microsoft Office Suite or related software as required to complete and maintain records, especially having experience using Outlook calendar and Microsoft Excel spreadsheets

Responsibilities

Oversee the daily workflow and operations of the in-office workplace services and employee experience
People Management: manage and train a team of Facilities contractors that provide facility support to the office building and employees, including supply stocking and shipping & receiving services, and departmental onsite events or meetings
Vendor Management: manage a variety of vendor relationships and performance including but not limited to coffee and breakroom services, catering and food services, plants and agriculture, janitorial services, printing, courier and shipping services
Event Coordination: promote events within the building hosted by Property Management and collaborate with them on new offerings for employees, including gym classes and multi-tenant social gatherings
Serve as a representative of the Facilities team with Property Management and communicate building announcements to employees
Responsible for triaging and responding to incoming Facilities emails, slack messages, and Facilities tickets
Manage a variety of Facilities calendars, vendors contracts, and COI’s
Ensures assigned facilities and equipment are ready for regular business and special events
Maintains files of warranties, records, licenses, inspections, service agreements, and contracts for various pieces of equipment
Manage the Shipping and Receiving Program for the office
Collaborate with other appropriate management to prepare and implement budget