Workplace Services Manager

Texas Capital•Dallas, TX

5d•Onsite

About The Position

This position will provide operational leadership and execution support for workplace services and facilities operations across Texas Capital's corporate office and financial center portfolio. This role is responsible for translating strategic workplace services initiatives into operational reality, managing day-to-day facilities operations, coordinating cross-location projects, and ensuring excellence in service delivery and employee experience. The role collaborates closely with the VP, Strategic Workplace Services & Experience and Facility Managers across locations to support strategic initiatives and operational excellence.

Requirements

5+ years of facilities management, operations, or related professional experience
Demonstrated project management and coordination skills
Experience managing vendor relationships and contractor oversight
Strong organizational and multitasking abilities
Excellent communication and interpersonal skills
Proficiency with facility management systems and software (or willingness to learn)
Problem-solving orientation and ability to work through complex issues
Detail-oriented and quality-focused approach to work
Ability to work collaboratively across teams and locations

Nice To Haves

Experience managing multi-location operations or portfolio-wide initiatives
Background in workplace services, employee experience, or corporate real estate
Knowledge of workplace trends, best practices, and operational solutions
Experience with cost optimization and process improvement methodologies
Familiarity with facilities management software or systems
Understanding of workplace safety, compliance, and governance requirements
Experience supporting strategic initiatives from operational perspective

Responsibilities

Execute workplace services initiatives and strategic projects across the portfolio
Coordinate cross-location projects and ensure consistent implementation of workplace services programs
Manage project timelines, deliverables, and stakeholder communication
Develop and maintain project documentation and implementation plans
Monitor project progress and identify/resolve obstacles to timely delivery
Oversee day-to-day facilities operations including mailroom, supplies, copier/printing, building services, and employee amenities
Support the implementation of work order systems, tracking, and prioritization processes
Manage facilities operations scheduling and resource allocation
Ensure compliance with facilities operations procedures and quality standards across locations
Maintain records and documentation for facilities operations activities
Provide operational support for vendor management and contractor oversight
Coordinate vendor activities, schedules, and deliverables
Monitor vendor performance against service level agreements (SLAs) and quality standards
Escalate vendor performance issues and support resolution processes
Serve as primary operational contact for key vendors and service providers
Support vendor selection, onboarding, and off-boarding processes
Execute employee experience initiatives and programs across locations
Identify opportunities to enhance workplace experience and employee satisfaction
Support implementation of workplace solutions and initiatives
Gather employee feedback and communicate insights to Corporate Real Estate team leadership
Ensure workplace services delivery meets or exceeds employee expectations
Support cost optimization initiatives and identify efficiency opportunities
Track and report on facilities operations expenses and spend patterns
Implement process improvements to enhance efficiency and reduce costs
Support the development and maintenance of operational budgets
Analyze operational data and recommend improvements to Corporate Real Estate team leadership
Provide operational support to the VP, Strategic Workplace Services & Experience on strategic initiatives
Collaborate with Facility Managers at each location on operational needs and coordination
Support Workplace Services Coordinators with operational guidance and resource allocation
Communicate operational updates and insights to leadership and stakeholders
Serve as liaison between strategic leadership and operational teams
Develop and maintain operational processes and procedures for facilities and workplace services
Create and update operational documentation, playbooks, and reference materials
Implement standardized processes across locations to drive consistency
Support continuous process improvement and optimization efforts
Train team members and provide process guidance