Workplace Services Manager

JLL•South San Francisco, CA

4d•$98,000 - $130,000•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Workplace Services Manager - JLL What this job involves - The Work Place Services Manager supervises and directs the operations and performance of Soft Services Vendors in GMP/lab spaces. Performs and /or directs the performance of all facility departmental service requests in soft services / Janitorial scope, ensuring that work performed in all spaces are accomplished efficiently with a minimum amount of disruption.

Requirements

5+ years of experience in all aspects of soft services, vendor management, and/or employee workplace experience programs.
Familiar with multiple Workplace Services areas, e.g. Janitorial, Internal Meetings, Document Services, Waste Management.
Strong client management skills and demonstrated skills in managing high level client communications
Ability to identify, evaluate and then articulate trade-offs, recommendations, and risks associated with changing requirements and/or reprioritizing labor and financial resources.
Excellent verbal and written communication skills
Strong organizational and prioritization skills
Ability to efficiently manage many active work streams simultaneously
Advanced computer and office software skills; Microsoft & Google.
BA/BS Degree or equivalent facilities experience and training.

Nice To Haves

Experience in Pharmaceutical, GMP, Biotech or similar life science sector is highly desirable.

Responsibilities

Proactively develop and manage positive client partnership through due diligence and concise communications and ensuring that expected service levels are achieved.
Develop strong partnership with the client through trust, actions and results.
Deliver an exceptional quality of service to the client, as reflected by client feedback.
Encourage proactive communication before and after the End User Satisfaction Survey and lead the development and completion of Action Plans.
Meet KPIs for the Soft Service Scope
Conduct Joint Audits to score KPIs with both the client and Soft Services Vendors
Proactively maintain the positive “One Team” working environment through personal engagement, maintaining awareness of personnel relational issues and reconciling those issues in a positive, timely and visionary manner.
Act as an ambassador for JLL by behaving consistently with cultural and ethical requirements and participating in company activities.
Develop the team’s existing skills and add new competencies to enhance service and drive opportunities for more self-performance
Drive and promote safety culture within the portfolio including client, subcontractors, suppliers and visitors.
Primary responsibility is to manage facilities soft services activities, such as pest control program, janitorial (housekeeping) services, landscaping, waste management, Interior plants, window washing, towel services, shredding, and any other soft services as assigned by the client.
Stay current on the latest industry innovations and bring forward new opportunities to improve service levels and manage costs.
Engage with the EHS team and assist with any technical issues arising from an incident, near miss, good catch, investigation or other circumstances which require a facilities soft services subject matter expert.
Accountable for soft services subcontractor and supplier management, and procurement compliance and ensure all critical services vendor services are completed as per expectations to deliver goods and services against contracts, quality agreements and client expectations.
Assist in negotiating service contracts under the direction of the Senior Facility Management.