Workplace Services IT Analyst II

Caterpillar•Mabank, TX

2d•Onsite

About The Position

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. What you will do: Works with individual business customers, business groups and IT team members to evaluate and resolve day-to-day issues and support small to medium business and IT projects with hardware and software. Has a intermediate understanding of technical processes, environments, problems and solutions as they relate to the facilities day-to-day operations.

Requirements

Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
Technology Advising: Knowledge of effective advisory methods and ability to provide valued information and advice to clients regarding products, technologies, services and solutions for a specific technology domain.
Hardware Infrastructure: Knowledge of computer architecture and systems programming; ability to design, build and integrate IT hardware into multi-platforms for the organization.
Requirements Analysis: Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project.
System Testing: Knowledge of system and software testing; ability to design, plan and execute system testing strategies and tactics to ensure the quality of software at all stages of the system life cycle.
Systems Software Infrastructure: Knowledge of computer architecture and system software interaction; ability to design and build a fundamental architecture of operating systems, database management systems, communications protocols, compilers and other development tools.
Technical Troubleshooting: Knowledge of technical troubleshooting approaches, tools, and techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, application, or operation.
Technical Writing/Documentation: Knowledge of technical writing; ability to write technical documents such as manuals, reports, guidelines or documents on standards, processes and applications.
Degree or equivalent experience desired.
High School Diploma/GED or 2-year degree, or 2+ years of relevant work experience.
Excellent verbal/written communication skills, including an ability to effectively communicate with non-technical end users and technical colleagues.
Analytical and creative problem-solving skills.
Ability to multitask.
Ability to work independently with minimum supervision.

Responsibilities

Installing Hardware such us Computers, Peripheral Equipment, Monitors, Keyboards, Printers, Disk Drives, Scanners, Mouse, Phones, etc. for Specific Users.
Installing Software Packages such as Operating Systems, Microsoft products, Engineering, Design, CNC, manufacturing software, Administrative and other Software, on Specific Computers.
Provide advanced Technical Assistance to end clients
Assist with preventative maintenance within specified guidelines and procedures
Responds to User inquiries concerning System Operations and troubleshoots Hardware, Software and Operator problems. Through Solar-CAT and Turbotec tickets incidents administrative tool
Execute hardware retirement and scrap process for IT hardware
Ensure IT devices meet Corporate Security Standards
Manage software and OS patch remediation
Utilize and maintain knowledge bases, white papers, FAQs, and vendor documentation
Contribute to documentation of incidents, internal processes and procedures, maintenance of equipment, and training manuals
Provide guidance and explain policies and procedures to end-users
Assist and interact with hardware, software and services vendors
Assist clients with the better option to saving cost
Assist with Assessments and LTA task and activities related to Cybersecurity and request.