Workplace Services Coordinator

JLL•Oceanside, CA

23h•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Workplace Services Coordinator - JLL What this job involves – In this role, we are looking for an effective communicator who always face the client with a smile, even when managing multiple operational matters under stressful situations. You must be able to manage conflicting priorities and apply holistic approaches for long-term solutions, while complying with the firm’s procedures and standards. The person will collaborate closely with on-site Management Teams, our client and suppliers onsite to transform their facilities needs into world-class business support. The selected person has a successful track record of supporting high-performing teams, while being well organized and able to prioritize multiple tasks with limited direction. A proactive and forward-thinking mindset participant in the essential functions of the office will be key in this role. What your day to day will look like: Ensure client satisfaction with delivery of Workplace Experience Services and provide a lead role in monitoring and increasing customer satisfaction. Support Global account employee experience initiatives and events, i.e., hospitality programs. Respond and communicate with all levels of management with minimal supervision. Communication is always professional, courteous and to the point. Attend regularly-scheduled site meetings. Communicate information to appropriate teams/ groups as needed. Site support including coffee/breakroom, mailroom operations, maintaining office supplies inventory (including area upkeep) and onsite maintenance related activities. Provide support and coordination of meetings and conference rooms, setups as needed and basic housekeeping. Perform daily site inspections to ensure all building processes and best practices are implemented and maintained. Assist with site audit and inspection support needs. Support the Facilities Management team in overseeing employees & contractor training, including pulling reports and service audits. Responsible for Sourcing and Financial administrative requirements including the processing of Work Orders, Purchase Orders and Invoice processing. Manage and schedule outside vendors and evaluate their performance through regular occurring reports (monthly KPI & quarterly reporting metrics). Maintain regular working relationships with the cleaning team, pest control, landscaping, event management, gowning, lab services, etc. Perform other duties as required.

Requirements

Superior customer service skills to work with individuals and teams within all levels of the organization.
Minimum 2+ years’ experience in a GMP Manufacturing environment, particularly administrative and/or facilities, hospitality or equivalent combination of education / training and experience in related fields.
Ability to bend down, pick up, lift / move large objects, up to 50 lbs.
Over time may be required for site-audits & inspections.
Ability to maintain professionalism at all times under stressful situations
Excellent people and communication skills.
Self-Driven ability to be informed of target outcome and identify the necessary tasks and process steps to achieve it.
Strong organizational skills and collaborative style.

Nice To Haves

Experience managing vendor relationships and service contracts
Experience in corporate real estate, facilities management, or workplace services within a professional services environment

Responsibilities

Ensure client satisfaction with delivery of Workplace Experience Services and provide a lead role in monitoring and increasing customer satisfaction.
Support Global account employee experience initiatives and events, i.e., hospitality programs.
Respond and communicate with all levels of management with minimal supervision.
Attend regularly-scheduled site meetings.
Communicate information to appropriate teams/ groups as needed.
Site support including coffee/breakroom, mailroom operations, maintaining office supplies inventory (including area upkeep) and onsite maintenance related activities.
Provide support and coordination of meetings and conference rooms, setups as needed and basic housekeeping.
Perform daily site inspections to ensure all building processes and best practices are implemented and maintained.
Assist with site audit and inspection support needs.
Support the Facilities Management team in overseeing employees & contractor training, including pulling reports and service audits.
Responsible for Sourcing and Financial administrative requirements including the processing of Work Orders, Purchase Orders and Invoice processing.
Manage and schedule outside vendors and evaluate their performance through regular occurring reports (monthly KPI & quarterly reporting metrics).
Maintain regular working relationships with the cleaning team, pest control, landscaping, event management, gowning, lab services, etc.
Perform other duties as required.