Workplace Services Associate (Receptionist)

BRG•Emeryville, CA

9d•$55,000 - $75,000•Onsite

About The Position

This position reports to the Regional Workplace Services Director/Workplace Services Manager and on-site Office Director. The role involves greeting visitors, managing security, maintaining office equipment, coordinating conference rooms, handling mail and orders, assisting with office events, and providing light administrative support to executives. BRG is a global consulting firm that combines leading academic credentials with business expertise and technology to address complex challenges for organizations worldwide. The company culture emphasizes agility and connectivity, fostering interdisciplinary relationships for informed insights and original thinking. BRG is committed to providing equal opportunity for employment.

Requirements

Minimum of one year of experience in a professional service environment, preferably consulting or legal, with an emphasis on customer service.
Proficient with Microsoft Office Suite.
Strong background operating all office equipment such as copiers, printers, fax, and postage machines.
Provide exceptional client service to visitors, candidates, and employees at all times with a positive and upbeat approach.
Be a creative problem solver, take initiative, anticipate needs, work independently, and proactively seek guidance when appropriate.
Demonstrate attention to detail, follow through on assignments to completion, and multi-task in an environment with rapidly changing priorities.
Interact with and maintain open communication and good relations with office personnel.
Work well and remain calm in pressure situations, such as tight time constraints.
Punctuality is a must to ensure that the office is open on time.
Candidate must be able to submit verification of their legal right to work in the U.S., without company sponsorship.

Nice To Haves

Flexibility and willingness to occasionally work overtime is required.

Responsibilities

Greet visitors proactively and assist in making them feel welcome, offering beverages, storing luggage or coats, and connecting with their host.
Answer phone in a professional manner, assist callers, and redirect calls as needed.
Maintain a clean and professional reception area.
Assist employees with the use of the OfficeSpace hoteling reservation tool for space management purposes.
Maintain security by monitoring lobby traffic.
Manage Access passes.
Act as main point of contact with the building security.
Maintain inventory of office keys.
Receive and respond to reports from staff related to building issues.
Enter building issues for resolution into the ticketing system and follow up to ensure resolution.
Ensure office equipment is properly maintained; troubleshoot malfunctioning equipment and contact the appropriate vendor for resolution.
Escalate issues to the Office Manager as needed.
Manage conference room schedules, resolve conflicts, and accept meeting requests.
Ensure conference rooms are cleared and reset at the beginning of each day and after each meeting.
Ensure that all video conferencing systems are functioning optimally and provide technical support to users.
Contact courier services to coordinate outgoing packages.
Process Fed Ex label requests for the office and shipping support.
Distribute daily mail throughout the office.
Maintain outbox and take outgoing postal mail to the post room.
Order and process business cards and other stationery as needed.
Place orders, set up, and break down for general office food requirements, such as staff meetings, office lunches, and pantry items.
Order office/kitchen supplies in coordination with p/t Workplace Services Assistant.
Assist with planning office events, including booking, catering requests, and helping with setup and takedown.
Open office doors promptly in the morning.
Open office coffee bar and set up coffee concessions in the AM.
Assist with storing and retrieving files from on-site and off-site storage.
Answer vendor correspondence.
Process invoices and statements and assign matter codes.
Utilize communication channels at work to update information.
Provide light administrative support to executives, including time entry, expenses, blinder creation, and print jobs.
Other duties and projects as assigned by the Office Director and Workplace Services Director/Manager.