Workplace Services and Governance Lead

Cisco•Research Triangle Park, NC

2d•$155,300 - $317,600•Hybrid

About The Position

The WPR Workplace Services and Governance Lead plays a pivotal role within the Governance and Vendor Management team. You will drive the strategy and execution of workplace solutions that align with Cisco’s business goals and market demands. This position requires a strong understanding of Corporate Real Estate, Facility Management operations, and event sourcing to effectively lead workplace initiatives and collaborate across multiple internal teams and external vendors. The role focuses on delivering exceptional workplace experiences through innovative solutions and cross-functional alignment.

Requirements

Proven experience in Corporate Real Estate (CRE) and Facility Management (FM) operations.
Proven expertise in managing large-scale vendor relationships and managing workplace events and services.
A good understanding regarding the current market conditions and risks in respect of both CRE and FM Vendors
Experience in dealing with and resolving of contractual or governance related escalations, and disputes.
Demonstrated experience working in complex environments involving Procurement, Sales, and the management of integrated workplace solutions.
Strong leadership skills with a track record of driving workplace initiatives from initial strategy to successful market launch.
Background in managing workplace service deployments; familiarity with workplace transformation is a significant plus.
Ability to work effectively in both in-person and virtual environments, with an onsite presence 2-3 days per week.

Nice To Haves

Ability to align workplace solutions with long-term business objectives and emerging market trends.
Ability to successfully navigate a global matrix organization, and to work across different time zones.
Proficiency in using data to address operational challenges and innovate the employee experience.
Excellent collaboration and interpersonal skills to influence diverse teams and high-level stakeholders.
Capable of operating amidst change and re-prioritization in a fast-paced global environment.

Responsibilities

Drive the strategy for workplace initiatives from concept to execution, ensuring alignment with Cisco’s "Connected Workplace" vision and evolving business requirements.
Lead complex procurement events effectively. This includes the successful negotiation and agreement of contracts. You will ensure that third-party services and workplace deployments meet Cisco’s high standards for quality, employee experience and innovation.
Assist with the successful management of Vendor relationships and partnerships.
Act as the primary liaison between WPR and internal Cisco stakeholders (Global Procurement Services, Legal, etc.).
Lead Core – Context, and Go to Market Strategy sessions to align with Cisco, and WPR’s strategy
Utilize data analysis and user feedback interpretation to continuously improve workplace services. Apply AI-driven sentiment analysis and workplace metrics to curate environments that enhance employee productivity.
Use AI and agentic AI solutions in your day-to-day work, including scope development, bid management, bid normalization, analysis, and insights.
Identify and deploy smart building technologies and workplace technology support models to ensure Cisco’s workplaces remain at the cutting edge of industry trends.

Benefits

medical, dental and vision insurance
a 401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees (non-exempt)
flexible vacation time off program (exempt)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Optional 10 paid days per full calendar year to volunteer
annual bonuses (for non-sales roles)
performance-based incentive pay (for sales roles)