Workplace Safety and Security Specialist

St Johns Community Health•San Bernardino, CA

1d•Hybrid

About The Position

The Workplace Safety and Security Specialist performs a combination of duties to support daily workplace safety and security operations at assigned SJCH locations. This role involves conducting site rounds, safety observations, and security assessments to identify hazards and areas for improvement. The specialist will also support crisis prevention and de-escalation efforts, assist with contracted security vendor management, provide patient-centered security services, document incidents, and contribute to training and emergency preparedness initiatives. Collaboration with various departments and travel between SJCH locations are key aspects of this position.

Requirements

High school diploma or equivalent required.
Ability to professionally engage with patients, visitors, employees, vendors, and contracted security personnel in routine and challenging situations.
Working knowledge of workplace safety, physical security, incident response, access control, surveillance, de-escalation, and emergency preparedness principles.
Ability to recognize hazards and escalating behavior, take appropriate action within training and authority, and promptly notify supervision.
Strong written, verbal, interpersonal, and customer service skills, including the ability to prepare clear and objective incident documentation.
Ability to maintain confidentiality, exercise discretion, and use sound judgment when handling sensitive matters.
Ability to work independently, follow direction, manage competing priorities, and collaborate with cross-functional teams.
Proficiency with Microsoft Outlook, Word, Excel, Teams, SharePoint, and related software systems.
Ability to travel between SJCH locations in Los Angeles, San Bernardino, and Riverside Counties and adjust work hours as operationally needed.
Reliable transportation to travel within La County, Riverside County and the Inland Empire.

Nice To Haves

Associate’s degree in Criminal Justice, Public Safety, Healthcare Administration, Business Administration, or a related field preferred.
An equivalent combination of education, training, and relevant experience may be considered.
Two (2) or more years of experience in security operations, public safety, healthcare security, facilities operations, emergency preparedness, behavioral health, social services, or another public-facing service environment preferred.
Experience preparing incident reports, conducting site observations, supporting investigations, or coordinating contracted security services preferred.
Experience in a healthcare, community health, Federally Qualified Health Center, behavioral health, or high-need service setting preferred.
CPI Nonviolent Crisis Intervention training preferred, or ability to complete assigned crisis-prevention and de-escalation training after hire.
CPR and First Aid certification preferred, or ability to obtain as assigned.
Mental Health First Aid Instructor Certification preferred or obtained within the first 60 to 90 days of onboarding.
Trauma-Informed Care Certification preferred or obtained within the first 60 to 90 days of onboarding.
Bilingual skills in English and Spanish preferred.

Responsibilities

Support daily workplace safety and security operations at assigned SJCH locations.
Conduct scheduled site rounds, safety observations, and security assessments to identify hazards, vulnerabilities, protocol gaps, and opportunities for improvement.
Observe physical security conditions and report concerns.
Maintain a visible, professional, and supportive presence.
Support consistent implementation of SJCH workplace safety, security, and emergency-response procedures.
Recognize signs of escalating or disruptive behavior and apply approved de-escalation practices.
Promote CPI Nonviolent Crisis Intervention principles.
Request assistance and escalate high-risk circumstances.
Support workplace violence prevention education and awareness activities.
Communicate operational expectations and observed concerns to contracted security personnel.
Monitor assigned post coverage, attendance, conduct, customer service, training compliance, and service observations.
Verify assigned vendor documentation and promptly elevate deficiencies.
Support follow-up regarding vendor corrective actions and service expectations.
Support a patient-centered, concierge-style security approach by providing directions, assistance, reassurance, and professional customer service.
Promote dignity, respect, compassion, and trauma-informed communication.
Assist with conflicts, complaints, and challenging interactions.
Help maintain safe and welcoming healthcare environments.
Respond to workplace safety and security incidents as assigned.
Accurately document incidents, observations, actions taken, and follow-up needs.
Assist with fact-finding, incident reviews, and corrective-action tracking while maintaining confidentiality.
Support implementation of the Workplace Violence Prevention Plan and related policies.
Participate in multidisciplinary response and follow-up activities.
Help coordinate workplace safety, security, de-escalation, workplace violence prevention, and emergency-preparedness training.
Maintain rosters, completion records, and training materials.
Participate in drills, exercises, and emergency response activities.
Collect and organize information for reports, audits, and leadership updates.
Support review and maintenance of security procedures and emergency plans.
Collaborate with Facilities, clinic leadership, Human Resources, Risk Management, Compliance, Behavioral Health, Information Technology, and other departments.
Maintain regular communication with the Director regarding incidents, risks, and priorities.