Workplace Operations Program Manager

Harvey•New York, NY

6d•$165,000 - $200,000

About The Position

At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 700+ customers in 58+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview We're scaling rapidly across multiple global offices and continuing to open new offices, and we’re looking for someone to build a world-class workplace operations program. You'll inherit a team of office coordinators and managers, and your mission is to build the systems, playbooks, and standards that make every office—from a small satellite to our main headquarters—feel unmistakably Harvey. You'll own the employee, candidate, and visitor experience across all locations, and you'll coach your team to operate at a world-class level as we scale globally. You will design scalable processes that empower distributed teams to deliver flawless execution every single day. You'll report to our People Operations Lead and partner closely with teams across Real Estate, IT, Finance, Recruiting, and Legal.

Requirements

5+ years in workplace operations, office management, or related program management roles
Proven experience effectively managing distributed teams with high standards for execution
Systems-oriented: comfortable with spreadsheets, process automation, workflow tools, and evaluating/implementing new systems
Strong cross-functional partnership skills
Extreme attention to detail
Autonomous, decisive, and comfortable with ambiguity—you prioritize impact and move quickly
Experience managing vendor relationships and holding vendors accountable to standards
Quick problem-solver who stays calm under pressure when urgent issues arise
Able to travel to offices globally (~2 weeks per quarter)

Nice To Haves

Experience at high-growth startups that professionalized operations at scale
Familiarity with workplace tech (e.g., Envoy, ticketing systems, space management tools)

Responsibilities

Build the Program
Design and document global workplace operations playbooks and standards that can be utilized across new and existing offices
Implement systems and tools (ticketing, vendor management, space planning, etc.) that enable seamless, scalable operations
Own and optimize the workplace operations budget; create spend models that make sense across different office sizes and regions
Ensure health, safety, and compliance standards are met across all offices and adapt to local regulations in each country
Lead the Team
Manage office coordinators and office managers
Set clear expectations and coach your team to consistently deliver excellence in the details
Hire and onboard additional team members as we expand globally
Drive Flawless Execution
Own employee onboarding logistics, candidate experience, visitor management, seating assignments, office moves, and everything in between
Manage vendor relationships (cleaners, plants, snacks, IT support, facilities, etc.) to ensure offices are pristine and well-maintained
Create proactive systems (cleaning rotations, stock checks, maintenance schedules) so nothing falls through the cracks
Handle crisis management and emergency response for workplace issues (facilities failures, safety incidents, etc.)
Support company events, all-hands, and offsites with workplace logistics
Partner & Scale Globally
Partner with Real Estate on launching new offices, expansions, move-ins, and space planning
Own change management communications for workplace policies, office moves, and new systems rollouts