Workplace Operations Manager

Snowflake•Bellevue, WA

60d

About The Position

Snowflake is about empowering enterprises to achieve their full potential — and people too. With a culture that’s all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology — and careers — to the next level. Global Workplace’s mission is to enable every Snowflake to do their best work by facilitating an environment that promotes innovation, encourages collaboration and fosters creativity, with plenty of fun along the way. THE ROLE Snowflake has an opening for an adaptable, proactive and diligent Workplace Manager. The Bellevue office is Snowflake’s second largest office, newly built out in the Spring District community. With over 800+ employees, it is a bustling Engineering hub designed as the quintessential Snowflake experience. This role will remotely manage two other smaller offices in the region, Denver and Chicago. You are an extremely thorough self-starter who possesses outstanding Workplace/Facility management & organizational skills, and who demonstrates diligence and attention to detail. You will be comfortable taking the initiative to drive results with minimal supervision, be solution-oriented, deal with ambiguity, rapid changes in priorities and short deadlines, and have the ability to coordinate with multiple cross-functional internal and external stakeholders and vendors. Reporting to the Manager of Workplace Services, you will be integral in driving the development of facility operations and supporting the full Snowflake employee experience.

Requirements

5+ years of experience in Workplace/Facilities Management, preferably in a rapidly growing Tech company
2+ years experience leading a team with proven mentorship & development skills
Industry degree and/or certifications (IFMA preferred)
Knowledge of building systems and proactive maintenance practices with hands-on maintenance experience
Available to be in the office during normal working hours and odd hours in case of emergency
Excellent track record of establishing relationships, influencing and negotiating competing priorities among business partners
Proven ability to deliver concise and simple written and verbal communications to cross-functional stakeholders
With a positive attitude & “can-do” mentality you will be an extremely adaptable, self-starter with excellent customer service skills
Strong experience with office moves and build-outs
Data-driven with a mindset of continual improvement
Willing to travel as necessary, and manage employees and work performed remotely
Strong work ethic, commitment to quality, & proven follow-through skills
Proficient with GSuite & Slack. Familiarity with Workday, ZIP, Envoy a bonus.
Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential.

Responsibilities

Oversee Workplace operations & experience for offices in your region, ensuring successful day-to-day operations
Manage blended team of FTE’s and outsourced vendors
Partner with key internal stakeholders ensuring a seamless operation
Accountable for the upkeep of a clean, safe and functional work space for all employees through proactive programs and vendor management
Establish strong relationships and communication across all levels of the organization to understand and meet business needs
Support initiatives within the global Programs, i.e. Health & Safety, Food & Beverage, Technology, Sustainability, Security and Emergency Response Team
Support Construction and Build projects as part of the project team
Act as a liaison with Building Management for operations and maintenance

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