Workplace Operations Manager

Ironclad-posted 6 days ago

Full-time • Manager

Onsite • San Francisco, CA

501-1,000 employees

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As a Workplace Operations Manager in San Francisco, you will be responsible for leading comprehensive workplace operations while driving measurable contributions to our department-level objectives and cross-functional team success. Reporting to the Director of Workplace, you will deliver exceptional employee experiences that foster an inclusive environment where all team members feel heard and valued, while maintaining operational excellence and supporting company-wide workplace programs. You will have strategic visibility into daily operations, lead complex service delivery initiatives, and serve as a key escalation point for workplace issues, including executive-level outcomes. Your role involves managing vendor relationships, coordinating directly with landlords on facility matters, and collaborating effectively with cross-functional partners to solve complex workplace challenges. You will also contribute to setting the cultural tone for our workplace and employee community (known as “Cladiators”), incorporating company values into key decision-making processes. This role requires 4 days per week in-office presence under normal operations, with increased onsite time during our new office opening phase or for other projects as necessary. Regular presence is expected during business hours (8:30am-4:30pm), and travel to other offices will be necessary as we expand our regional footprint and support global workplace strategies.

Manage the day-to-day operations of our San Francisco office, including facilities maintenance and repair, events, processes, policies, and communications.
Serving as the in-person, main point of contact for all San Francisco office needs and questions.
Monitoring, ordering, and stocking office supplies, snacks, and beverages in alignment with usage and our set budget.
Actively monitor the office for facilities concerns and facilitate timely repairs with building management.
Oversee move into our new office and prepare our new space for its opening.
Represent Ironclad in design & construction meetings
Assist with planning and execution of offsites with various teams
Running an office specific food program
Monitoring employee sentiment and workplace satisfaction to create an inclusive environment where all team members feel heard and valued, while balancing operational priorities and fostering authentic community/culture building
Developing and managing budgets aligned with department-level goals, ensuring cost-effective operations while identifying optimization opportunities and clearly communicating financial impact to cross-functional partners
Negotiating and maintaining vendor contracts to guarantee reliable, high-quality services while managing stakeholder relationships and ensuring accountability across multiple service delivery programs
Creating and implementing workplace operations processes, initiatives, and playbooks that align with global strategies & company policies.
Regularly updating escalation criteria and procedures based on emerging situations and executive feedback
Ensuring all facilities comply with local regulations, safety standards while incorporating company values into key decision-making processes and maintaining adaptability to changing requirements
Coordinating strategic space allocation with the Workplace Programs team and planning to support organizational growth, balancing functionality, employee experience, and cost considerations while collaborating with cross-functional teams
Overseeing complex workplace event planning and execution to ensure alignment with company culture and values, delivering engaging experiences that strengthen community and support department goals, including:
Planning and hosting end of quarter and end of year celebrations
Curating additional Workplace-sponsored local events
Supporting employees hosting events in remote locations
Fostering an engaging environment & office culture through events and surprise and delights
Participating disaster response management and business continuity planning for scenarios including natural disasters, evacuations, and emergencies, owning escalated executive outcomes
Tracking and analyzing operational metrics to measure performance against team and department plans, identifying areas for improvement and redirecting focus when results aren't advancing key objectives

4+ years of experience in Workplace Management or Facilities Management, with 2+ years in a management role and driving measurable cross-functional contributions at the department level
Proven ability to manage an HQ office while acting as a partner to senior leadership in setting values and cultural direction
Strong problem-solving capabilities for complex workplace challenges, with experience escalating appropriately to cross-functional partners and owning executive-level outcomes
Excellent verbal and written communication skills that create understanding and drive collaboration within and across teams, with ability to help others connect their work to broader department goals
Experience in event planning, program creation, and complex service delivery with focus on inclusive experiences that build community and reflect company values
Ability to effectively manage dedicated onsite vendor staff (day porter, snack program concierge, reception, etc)
Proficient in budget development and management, with ability to align financial planning with team objectives and communicate impact to stakeholders
Hands-on experience with workplace technology platforms including Google Suite, Brivo, Coupa, Slack and other Workplace tools to streamline operations and support global programs
Experience contributing to interview processes for team hiring and supporting recruitment efforts across multiple groups
Passion for creating efficient, inclusive workplace environments where employees feel heard and valued, with commitment to incorporating company values in daily operations
Experience in capacity planning, familiarity with lease negotiations, and space management to support company growth while maintaining focus on department-level impact and cross-functional collaboration

CFM certification a plus, demonstrating expertise in facilities management best practices and strategic workplace planning

100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
Market-leading leave policies, including gender-neutral parental leave and compassionate leave
Family forming support through Maven for you and your partner
Paid time off - take the time you need, when you need it
Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
Mental health support through Modern Health, including therapy, coaching, and digital tools
Pre-tax commuter benefits (US Employees)
401(k) plan with Fidelity with employer match (US Employees)
Regular team events to connect, recharge, and have fun
And most importantly: the opportunity to help build the company you want to work at

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