Workplace Mental Health Specialist - Regular Part Time

City of Vancouver•Vancouver, BC

2d•CA$89,635 - CA$112,039•Hybrid

About The Position

The Workplace Mental Health Specialist is accountable to support the psychological health and safety of City staff through both preventative actions and post-incident intervention services, to reduce the City’s overall health risk. Key activities include providing Critical Incident Stress Management (CISM) and debriefing services, supporting teams and worksites through regular check-ins and psychoeducational workshops, empowering City leaders to promote psychological safety within their teams, and measuring the efficacy of workplace well-being interventions. Responsibilities include assisting and co-owning actions that achieve improvements in wellness and productivity resulting in reduced absenteeism and presenteeism and improved organizational performance. The role is required to offer immediate and/or appropriately responsive post-incident debriefing and/or related services to City staff, respond to physical and psychological health and safety concerns, and coach leaders and employees in contributing to continuous wellness improvements in the workplace. The Specialist must ensure for an equity and inclusion lens with respect to work performed. Work must include trauma informed and culturally competent practices and considerations.

Requirements

Bachelor’s in Counselling, Social Work, or Clinical, Organizational, or Industrial Psychology, Organizational Behaviour, Occupational Wellness, or a related field, and five years’ related experience including public sector experience or an equivalent combination of education and experience.
Certification in Critical Incident Stress Management (CISM), Critical Incident Stress Debriefing (CISD), Mental Health First Aid and/or Psychological First Aid training is required.
Knowledge and experience related to trauma and evidence informed well-being program development and implementation, organizational psychology, organizational wellness, and disability management.
Solid understanding of social determinants of health and how systems of oppression, including racism, sexism, homophobia, transphobia, colonialism, and others impact and exacerbate personal and workplace well-being concerns.
Considerable knowledge of Indigenous culturally informed practices and care.
Considerable knowledge of trauma informed practices, concurrent disorders, socioeconomic determinants of health and health inequalities, such as houselessness, crisis intervention strategies, strengths-based models, client-centred and recovery-oriented approaches.
Knowledge and understanding of violence prevention and intervention, including an understanding of gender-based violence/assault/stalking.
Working knowledge and familiarity with available health and social service programs.
Knowledge of common drugs, their effects, and the toxic drug crisis.
Knowledge and understanding of occupational and non-occupational psychological and physical injuries and illness and Return to Work processes.
Knowledge of the CSA-Z1003 Standard for Psychological Health and Safety in the Workplace as well as ISO 45003 – Psychological health and safety at work.
Considerable knowledge of disability, wellness, and human rights legislation.
Strong computer skills in Microsoft Office applications such as Outlook, Word, Excel, and PowerPoint.
Superior clinical skills, including significant understanding of mental health and substance abuse issues and short-term, solution-focused treatment approaches.
Excellent interpersonal and communication skills including technical writing, facilitating meetings, giving presentations and the ability to influence and promote teamwork and build relationships with a broad range of stakeholders including senior leaders and union leadership.
Demonstrated crisis management and conflict resolution/de-escalation skills and ability to provide CISM/CISD solutions to staff.
Ability to empathetically respond to and support individuals of diverse cultures, ethnic and social backgrounds, values, attitudes, and languages; ability to maintain a non-judgmental and non-stigmatizing approach.
Ability to communicate and promote the City’s wellness resources and vision effectively in individual or group situations.
Proven ability to work in a complex multi-union environment.
Demonstrated ability to work independently with minimal supervision, prioritize, multi-task, and be well organized with thorough attention to detail.
Ability to work well under pressure, manage multiple tasks and changing priorities with tight deadlines.
Strong problem-solving, multi-tasking, time-management, documentation skills; demonstrated ability to update program policies, procedures, and materials.
Ability to ensure for justice, equity, diversity, and inclusion lens in work developed, and implemented.
Ability to maintain confidential documents and employee information.
Willingness to participate in on-the-job on-going training and pursue external trainings.
A valid BC driver's license is required.
Available to work evenings and/or weekends.

Nice To Haves

Post-degree clinical experience is an asset, with experience specifically in group counselling or facilitation.
Eligible for registration with a professional College (when available) or Counselling Association (if applicable) would be an asset.
Languages additional to English are an asset but are not required.

Responsibilities

Attend in person City worksites following a critical incident or crisis to offer debriefing services, CISM/CISD, and/or psychological support to impacted staff on an immediate or as requested basis.
Offer virtual or telephonic post-incident support or debriefing and function as consultant for CISM/CISD services.
Provide a preliminary assessment of post-incident psychological risks to Workplace Safety, Recovery, Wellness & Benefits and/or WorkSafeBC as needed, and coach managers/supervisors as required.
Support workplace investigation process, as needed, in collaboration with Workplace Safety, WorkSafeBC, Recovery Wellness & Benefits, unions and managers/supervisors; provide subject matter expertise to assist with the implementation of corrective actions following incident investigations.
Educate managers/supervisors of importance of workplace mental health support and CISM, and how to conduct well-being check-ins with their teams, post incident and on a short and long-term basis.
Support teams and individuals with workplace mental health challenges or issues, working in collaboration with management, unions and other City resources, such as Human Resources and the Indigenous Relations team, as needed.
Connect staff to well-being services, such as the City’s Employee Family Assistance Program, following incidents to allow for ongoing support, as needed; remain up to date on City and community resources for augmenting programs as needed.
Deliver defusing, debriefing or on-site support for terminations, restructuring, or organizational change.
Check-in and follow up about work or workplace challenges, supporting staff mental well-being in a preventative capacity.
Participate within Vancouver’s Emergency Operations Center during stage 1 through 3 activations offering CISM and psychological support to staff.
Work closely with management, unions, and employees to ensure appropriate, safe, timely and durable return to work occurs when workplace incidents result in impacted individuals taking time off work.
Assist in development, promotion of CISM and psychological wellness resources for City Staff in the form of presentations, process documents, conversation guides and courses ensuring for trauma informed approaches.
Keep leaders and senior leadership apprised of emerging issues and trends related to employee well-being and workplace critical incidents; report psychological safety risks and hazards and support process/resource improvements.
Educate managers/supervisors on recognizing and responding to employee psychological and physical health challenges.
Assist in development and delivery of psycho-educational workshops to City teams/groups on topics related to psychological safety and mental health in the workplace, such as Mental Health First Aid.
Support senior leadership, mid-level leaders and all employees to adopt and own psychological wellness practices throughout the organization.
Assist with monthly, quarterly, and/or annual reports on program deliverables with participation, completion, and outcome measures.
Complete Crisis Management Services administrative requirements as directed.
Other duties/responsibilities as assigned.