Workplace Management & Solutions Practitioner

Central Business Solutions•Irving, TX

About The Position

This role involves leading and managing a team that provides comprehensive Desktop Management support, including Image Management, Patch Management, Software Distribution, Application Packaging, and Virtual Desktops support. The position also oversees Messaging and Collaboration tools such as Intune and MS Teams Hub, and manages Customer Endpoint Experience across various platforms like VDI, Azure Desktop, Citrix, JAMF Apple Management, and Azure Virtual Desktop. A key aspect of this role is implementing and automating processes using Microsoft Intune, SCCM, and Microsoft Deployment tools. Additionally, it requires providing support for MS 365, Remote Technology Support, security patches, vulnerability remediation, and endpoint policy management. The role ensures efficient mail routing and conference room calendar scheduling, maintains advanced knowledge of desktop management and standardization, and develops/enforces policies for communication and collaboration tools, including providing training and support to employees. Client-facing responsibilities include acting as the primary point of contact, ensuring client needs are met, addressing concerns, and building strong client relationships for satisfaction and retention.

Requirements

Proven experience in desktop management, messaging, and collaboration tools.
Strong technical proficiency in Intune, SCCM, MS365, VDI, Citrix, JAMF, Azure Virtual Desktop, and other related technologies.
Excellent leadership and team management skills.
Strong problem-solving and troubleshooting abilities.

Responsibilities

Lead and manage a team providing Desktop Management support, including Image Management, Patch Management, Software Distribution, Application Packaging, and Virtual Desktops support.
Oversee Messaging and Collaboration tools, including Intune, MS Teams Hub, and integration with Hub.
Manage Customer Endpoint Experience, VDI, Azure Desktop, Citrix, Desktop Imaging and Packaging, JAMF Apple Management, and Azure Virtual Desktop.
Implement and automate processes using Microsoft Intune, SCCM, and Microsoft Deployment tools.
Provide support for MS 365, Remote Technology Support, security patches, vulnerability remediation management, and endpoint policy management.
Ensure efficient mail routing, conference room calendar management scheduling.
Maintain advanced knowledge of desktop management, standardization processes, and technologies.
Develop and enforce policies related to the use of communication and collaboration tools.
Provide training and support to employees on communication and collaboration tools.
Collaborate with other departments to ensure seamless integration of communication and collaboration tools.
Act as the primary point of contact for clients, ensuring their needs are met and addressing any concerns or issues promptly.
Build and maintain strong client relationships to ensure satisfaction and retention.