Workplace & IT Operations Specialist

Olly Olly • Austin, TX

2d

About The Position

The Workplace & IT Operations Specialist is a senior, hands-on Individual Contributor responsible for owning and continuously improving workplace operations and end-user IT at Olly Olly as a mighty team of one.
This role ensures offices run smoothly, employees are fully set up on Day 1, devices are tracked and recovered, and PeopleOps and leadership are no longer pulled into operational or IT-related fire drills.
This is a doer + owner role, not a support-only or ticket-based IT position. While the role does not require engineering-level IT expertise, it does require strong technical aptitude, independent judgment, and full ownership across end-user systems, device lifecycle management, and workplace infrastructure in a fast-paced startup environment with evolving systems.
As Olly Olly scales, workplace operations and end-user IT can no longer be fragmented across PeopleOps, leadership, or ad hoc ownership.
This role establishes single-threaded, U.S.-based ownership for workplace operations and end-user IT, reducing operational risk, burnout, and escalation churn.
This role is intentionally designed as a Senior Individual Contributor with end-to-end ownership of workplace and end-user IT systems.. not a junior IT, helpdesk-only, or facilities admin role.

Requirements

• 5+ years of experience in Workplace Operations, End-User IT Operations, or hybrid Office / IT roles including support for multiple office locations
• Hands-on experience provisioning and supporting laptops and peripherals
• Comfortable troubleshooting macOS and Windows end-user issues independently
• Experience managing access and permissions across SaaS tools
• Proven track record of building, documenting, and owning operational processes
• Prior experience in a startup or fast-growing environment with limited or evolving systems
• Strong ownership mindset with the ability to operate independently as a Senior IC

Responsibilities

• Own day-to-day workplace and facilities operations across Austin, Charlotte, and Phoenix locations
• Manage office operations including supplies, mail, shipping, vendor coordination, and general building management
• Manage workplace vendors (internet, cleaning, security, maintenance, shipping)
• Coordinate workplace safety and risk response (access control, emergencies, air-quality / mold coordination)
• Ensure offices are functional, stocked, secure, and operational at all times
• Partner on evaluating, selecting, and managing vendors that support office IT and infrastructure needs, including equipment setup, office WiFi, and on-site technical support as offices scale or change.
• Provision, configure, and deploy laptops and peripherals (macOS and Windows)
• Ensure Day-1 technical readiness for all new hires (onsite and remote)
• Serve as the primary owner and first-line resolver for non-engineering end-user IT issues (hardware, OS, access, peripherals)
• Own the full end-user device lifecycle: onboarding, repairs, replacements, and offboarding recovery
• Maintain accurate, auditable device and asset inventory using lightweight systems
• Manage user access and permissions across core tools (e.g., Google Workspace, Slack, SaaS platforms)
• Partner with PeopleOps on compliant offboarding and equipment recovery
• Partner with offshore IT contractors for advanced issues while retaining U.S.-based ownership, prioritization, and escalation control
• Act as the decision-maker for end-user IT and workplace operational standards
• Build, document, and continuously improve simple, scalable processes for:
• Laptop provisioning
• Inventory and asset tracking
• Office access and security
• Vendor management
• Identify gaps in tools or workflows and recommend practical, cost-effective improvements
• Prioritize reliability, clarity, and ownership over over-engineering
• Assess when to leverage external vendors versus internal execution for workplace IT needs, and establish clear standards for vendor engagement, scope, and accountability.

Benefits

• Salary based on experience
• Schedule: Monday–Friday, 8:00 AM – 5:00 PM
• Comprehensive benefits (medical, dental, vision, etc.)
• Work-life balance: Generous PTO, including 15 vacation days and U.S. holidays.
• Growth-oriented culture: Join an inclusive, international, and innovative team where your contributions make a tangible difference.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed