Workplace Generalist (Contract)

Rho•San Francisco, CA

22d•Onsite

About The Position

Rho is the modern banking platform built for startups. Open accounts in minutes, issue cards, manage expenses, pay bills, and close the books – all in one connected platform backed by real human support. Role Overview The Workplace Generalist is a highly organized, service-oriented operator responsible for the daily health, functionality, and experience of the office environment. This role serves as the connective tissue between people, space, and operations — ensuring the office runs smoothly, requests are handled with care and urgency, and shared spaces consistently reflect Rho’s standards. This is a 6-month contract role at 40 hours per week, with the possibility of conversion to a permanent position. This role requires strong time management, proactive communication, attention to detail, and comfort balancing both hands-on tasks and systems-based work (Jira, Slack, inventory tracking).

Requirements

strong time management
proactive communication
attention to detail
comfort balancing both hands-on tasks and systems-based work (Jira, Slack, inventory tracking)

Responsibilities

Open, maintain, and reset all shared office spaces to ensure readiness throughout the day.
Monitor office functionality, including supplies, equipment, and cleanliness.
Restock kitchen, first floor lounge and office supplies as needed; maintain accurate inventory tracking.
Receive, process, and distribute mail, packages, and deliveries.
Direct visitors and vendors to the appropriate contact point, escalating as needed.
Ensure all spaces are clean, organized, and prepared for the following workday.
Review Jira and Slack daily to identify new workplace requests and updates.
Ensure all tasks are logged as Jira tickets to maintain documentation, visibility, and accountability.
Create and execute daily action plans based on request priority and operational needs.
Follow up on completed tasks to confirm resolution and satisfaction.
Close the loop with management on progress, blockers, or items requiring escalation.
Maintain consistent communication with the Workplace Manager regarding priorities, external tasks, schedule changes, or uncertainties.
Provide timely updates on completed or in-progress work.
Communicate clearly with team members regarding office operations and shared-space expectations.
Use Slack for real-time updates and verbal communication when urgency or clarity is required.
Observe and contribute to office culture markers.
Identify opportunities to improve engagement, flow, or functionality of the space.
Partner with the Workplace Manager to develop ideas for expanding or enhancing the in-office experience.