Workplace Experience Systems Analyst

Latham & Watkins LLP • Boston, MA

47d • $70,000 - $85,000 • Hybrid

About The Position

The Workplace Experience Systems Analyst I is an integral part of Latham’s Workplace Experience team. This role will be responsible for supporting WE Systems Technology, Knowledge, Training, and Reporting platforms, as well as collaborating with cross-functional teams to design, develop, and deploy AI enhancements that improve operational efficiency and user experience. This role will be located in either our New York or Boston office. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence.

Requirements

• A bachelor’s degree or equivalent in computer science or information systems, preferably
• A minimum of three (3) years of computer-based customer support experience
• Possess knowledge of multiple technology applications with the ability to relay this knowledge through training and resource materials to other team members on a global scale
• Display strong knowledge of graphics programs, such as Adobe Illustrator, as well as Microsoft Office 365 applications
• Demonstrate excellent oral and written communications skills

Nice To Haves

• Previous experience as a technology support, help desk, or professional support assistant, preferably
• Experience in technology support, documenting processes, and technical requirements
• Experience working with AI agents and creating complex prompts

Responsibilities

• Identifying opportunities for new AI technologies and working with the WE Systems team on creating new, or improving existing, machine learning and predictive analytics within Workplace Experience
• Helping to maintain, track, and improve multiple applications, systems, technology tools, and services supported by the WE Systems team and its global partners
• Providing systems access to new users, troubleshooting issues and concerns, and participating in quality assurance testing and monitoring programs
• Creating, drafting, and publishing workflows, reports, presentations, meeting minutes, and project schedules
• Understanding internal and external clients’ requests and maintaining the skills, knowledge, and know-how to clarify requests in order to deliver desired results
• Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains

Benefits

• Healthcare, life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional development programs
• Employee discounts
• Affinity groups, networks, and coalitions for lawyers and staff

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees