Workplace Experience Manager
About The Position
Faire is an online wholesale marketplace built on the belief that the future is local — independent retailers around the globe are doing more revenue than Walmart and Amazon combined, but individually, they are small compared to these massive entities. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town — we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so that small businesses everywhere can compete with these big box and e-commerce giants. By supporting the growth of independent businesses, Faire is driving positive economic impact in local communities, globally. We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours. About this Role: The Workplace Manager is the single-threaded owner of the New York City office experience. This role ensures the workplace is high-performing, operationally sound, and community-driven — enabling teams to do their best work. You will lead day-to-day operations, manage vendors and budget, oversee an on-site Workplace Concierge, provide light-touch IT support, and design meaningful moments that reinforce Faire’s culture and business priorities. This role blends hospitality with operational discipline and requires both hands-on execution and systems thinking.
Requirements
- 3–6 years of experience in Workplace, Facilities, Office Operations, or Hospitality, ideally in a fast-paced environment.
- Demonstrated experience managing vendors and owning a budget.
- Comfortable providing basic IT troubleshooting and supporting AV systems.
- Strong project management skills, including event execution.
- Experience managing on-site staff or contractors preferred.
- Highly organized, detail-oriented, and able to operate independently.
- Clear communicator who works effectively across teams and with external partners.
- Proficiency with Google Workspace, Slack, Jira, and related tools.
- As the champion for workplace operations, this role requires office attendance 5 days per week.
Responsibilities
- Workplace Operations & Facilities Own daily operations of the NYC office, ensuring the space is safe, clean, organized, and fully functional.
- Serve as the primary liaison to building management for facilities and maintenance.
- Manage and direct the on-site Workplace Concierge, setting clear priorities and service standards.
- Maintain office documentation and operational playbooks aligned with global standards.
- Monitor and respond to workplace-related requests (Jira, Slack, email) with urgency and follow-through.
- Vendor Management & Budget Accountability Manage all workplace vendors (janitorial, porter, catering, snacks, plant services, etc.), holding partners accountable to defined quality and service expectations.
- Own the NYC workplace budget, tracking budget vs. actuals and ensuring spend aligns with strategic priorities.
- Make thoughtful trade-offs to remain within budget while maintaining experience standards.
- Partner with Procurement and global Workplace leadership to drive consistency, efficiency, and smart cost management.
- IT & Technical Support (On-Site) In partnership with IT: Provide first-line support for basic technical issues (equipment restarts, room troubleshooting, meeting setup).
- Support companywide meetings and high-visibility events from a technical standpoint.
- Triage and respond to Jira tickets, escalating when necessary.
- Ensure conference rooms and shared technology are reliable and meeting-ready.
- Community & Signature Events Plan and execute quarterly signature events and customer visits in NYC.
- Lead the planning & execution of the annual end-of-year celebration.
- Create inclusive, well-executed experiences that strengthen connection and reinforce culture.
Benefits
- This role will also be eligible for equity and benefits.
- Hybrid Faire employees currently go into the office 3 days per week on Tuesdays, Thursdays, and a third flex day of their choosing (Monday, Wednesday, or Friday).
- Additionally, hybrid in-office roles will have the flexibility to work remotely up to 4 weeks per year.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
