Workplace Experience Manager

Faire•New York, NY

1d•Onsite

About The Position

The Workplace Manager is the single-threaded owner of the New York City office experience. This role ensures the workplace is high-performing, operationally sound, and community-driven — enabling teams to do their best work. You will lead day-to-day operations, manage vendors and budget, oversee an on-site Workplace Concierge, provide light-touch IT support, and design meaningful moments that reinforce Faire’s culture and business priorities. This role blends hospitality with operational discipline and requires both hands-on execution and systems thinking.

Requirements

3–6 years of experience in Workplace, Facilities, Office Operations, or Hospitality, ideally in a fast-paced environment.
Demonstrated experience managing vendors and owning a budget.
Comfortable providing basic IT troubleshooting and supporting AV systems.
Strong project management skills, including event execution.
Highly organized, detail-oriented, and able to operate independently.
Clear communicator who works effectively across teams and with external partners.
Proficiency with Google Workspace, Slack, Jira, and related tools.
As the champion for workplace operations, this role requires office attendance 5 days per week.

Nice To Haves

Experience managing on-site staff or contractors preferred.

Responsibilities

Own daily operations of the NYC office, ensuring the space is safe, clean, organized, and fully functional.
Serve as the primary liaison to building management for facilities and maintenance.
Manage and direct the on-site Workplace Concierge, setting clear priorities and service standards.
Maintain office documentation and operational playbooks aligned with global standards.
Monitor and respond to workplace-related requests (Jira, Slack, email) with urgency and follow-through.
Manage all workplace vendors (janitorial, porter, catering, snacks, plant services, etc.), holding partners accountable to defined quality and service expectations.
Own the NYC workplace budget, tracking budget vs. actuals and ensuring spend aligns with strategic priorities.
Make thoughtful trade-offs to remain within budget while maintaining experience standards.
Partner with Procurement and global Workplace leadership to drive consistency, efficiency, and smart cost management.
Provide first-line support for basic technical issues (equipment restarts, room troubleshooting, meeting setup).
Support companywide meetings and high-visibility events from a technical standpoint.
Triage and respond to Jira tickets, escalating when necessary.
Ensure conference rooms and shared technology are reliable and meeting-ready.
Plan and execute quarterly signature events and customer visits in NYC.
Lead the planning & execution of the annual end-of-year celebration.
Create inclusive, well-executed experiences that strengthen connection and reinforce culture.