Workplace Experience Manager

The Pokémon Company International • Bellevue, WA

6d • Hybrid

About The Position

The Pokémon Company International manages the Pokémon property outside of Asia and is responsible for brand management, licensing and marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today is one of the most popular children’s entertainment properties in the world. This role is responsible for supervising the efficient operations of the onsite workplace office services and associated vendors relationship.

Requirements

• Five+ (5+) years of relevant experience, plus a minimum of one (1) year of management experience or a demonstrated equivalent level of expertise.
• Bachelor's degree in a related field or a demonstrated equivalent level of applicable experience.
• Demonstrated leadership capabilities, including experience as a leader of contracted staff, vendors, and as a leader of projects - dynamic, strategic and resourceful
• Basic understanding of or the ability to quickly learn vendor contracts and facilities services that need to be maintained
• Understanding of COI’s and experience using Facilities ticketing systems
• Previous experience in managing mailroom services or shipping & receiving functions
• Previous experience in managing janitorial, food & beverage, plants, and other related contractors
• Experience in calendar and project management
• Ability to understand and create written directions in SOPs and process implementation
• Proficient with Microsoft Office Suite or related software as required to complete and maintain records, especially having experience using Outlook calendar and Microsoft Excel spreadsheets

Responsibilities

• Oversee the daily workflow and operations of the in-office workplace services and employee experience
• People Management: manage and train a team of Facilities contractors that provide facility support to the office building and employees, including supply stocking and shipping & receiving services, and departmental onsite events or meetings
• Vendor Management: manage a variety of vendor relationships and performance including but not limited to coffee and breakroom services, catering and food services, plants and agriculture, janitorial services, printing, courier and shipping services
• Event Coordination: promote events within the building hosted by Property Management and collaborate with them on new offerings for employees, including gym classes and multi-tenant social gatherings
• Serve as a representative of the Facilities team with Property Management and communicate building announcements to employees
• Responsible for triaging and responding to incoming Facilities emails, slack messages, and Facilities tickets
• Manage a variety of Facilities calendars, vendors contracts, and COI’s
• Ensures assigned facilities and equipment are ready for regular business and special events
• Maintains files of warranties, records, licenses, inspections, service agreements, and contracts for various pieces of equipment
• Manage the Shipping and Receiving Program for the office
• Collaborate with other appropriate management to prepare and implement budget

Benefits

• An innovative culture driven by impact, delivering meaningful outcomes.
• Company events that celebrate the spirit of Pokémon.
• Competitive cash-based compensation programs.
• 100% employer-paid healthcare premiums for you.
• Generous paid family leave.
• Employer-paid life insurance.
• Employer-paid long and short-term income protection insurance.
• US Employees: 401k Employer Matching.
• UK/IRE/MX Employees: Pension Employer Contributions.
• Fitness reimbursement.
• Commuter benefit.
• LinkedIn learning.
• Comprehensive relocation package for certain roles.
• Hybrid work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees