Workplace Experience Coordinator, Menlo Park

a16z•Menlo Park, CA

9h•$43 - $48•Onsite

About The Position

As a Workplace Experience Coordinator, you will serve as the main point of contact for employees, entrepreneurs, guests and visitors, and provide a ﬁrst class administrative experience for all. You will be the ﬁrst impression for a16z and, as such, must be professional in appearance and demeanor. In addition you must possess excellent interpersonal skills, attention to detail, be an outstanding multitasker and have superb organizational skills. The primary location for this role will be Menlo Park, CA. This role requires an in-office presence 5 days a week in our Menlo Park, CA office. While the role is primarily based in San Francisco, you may occasionally be asked to provide coverage in other offices such as Menlo Park, CA, Los Angeles, CA, New York City, NY, or Washington, DC.

Requirements

High school diploma or GED required, college degree in business administration preferred
4+ years of experience in workplace experience in a fast-paced, high proﬁle environment
Have phenomenal interpersonal and communication skills and be a total team player
Have an unparalleled “can-do” attitude
Strong organizational and multitasking abilities
Proactive and hospitable demeanor
Familiarity with office technology and equipment
Ability to handle confidential information with discretion
Knowledge of security protocols and emergency procedures
Experience with G Suite products: Gmail, Google drive, Google calendar and office management software is a plus
Understanding of video conferencing systems, such as Zoom, and their features preferred
This role may require domestic travel
Low ego, high empathy, and the capacity to collaborate effectively with diverse teams

Responsibilities

Guest Reception and Hospitality: Manage the front desk and provide exceptional service to guests, including greeting visitors, checking them in, offering beverages, and notifying a16z employees of their visitors' arrivals. Prepare conference rooms for meetings
Proactive Assistance: Anticipate and offer assistance to guests, such as helping with luggage, providing dining recommendations, and supporting office equipment or technology needs
Communication: Promptly inform a16z employees when a visitor arrives using the preferred communication methods (Slack, GChat, Envoy). Relay guest details, including name, purpose of visit, and any additional information
Correspondence Management: Handle all correspondence efficiently and with proper a16z etiquette
Collaboration: Work with the Workplace Solutions Team for badge creation by collecting necessary information from employees, guests, and vendors
Calendar Management: Manage the daily calendar, assist with room reservations using Google Calendar, and support employees and guests with scheduling needs
Security and Protocol Adherence: Understand and follow a16z's security protocols and guidelines, including visitor registration procedures and emergency protocols. Report any suspicious activity to the on-site security team
Inventory Management: Regularly assess and replenish kitchen and office supplies, coordinating with onsite vendors as necessary
Workplace Maintenance: Maintain cleanliness in conference rooms and common areas
Mail Organization: Manage incoming and outgoing mail securely and confidentially. Coordinate with courier services for pick-up and delivery schedules
Technical Assistance: Assist employees with first-level AV and conference call setups, and collaborate with IT staff for troubleshooting
Assist with office analytics and identity employee, office and various programs trends based on data
Event Support: Assist onsite events from a workplace perspective