Workplace Experience Coordinator

Cushman & Wakefield • Washington, DC

1d

About The Position

The Workplace Experience Coordinator delivers exceptional customer service to employees, clients, and visitors while serving as the first point of contact for the facility. This role manages daily workplace operations, including visitor access, security procedures, mailroom services, vendor coordination, office supplies, and IT issue routing. The coordinator also supports janitorial and maintenance requests, oversees event logistics, and ensures timely communication and resolution of inquiries. Additional duties may be assigned by the manager. As a Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building They are responsible for providing world-class customer service to the clients and visitors of a designated building As the first point of contact, you are responsible for greeting everyone entering the facility with a friendly and welcoming demeanor Issue visitor and parking passes in alignment with the building’s security protocols Manage janitorial or maintenance work orders as needed Follow property-specific security and emergency procedures and notify appropriate parties to ensure the safety of all individuals in the building Organize and manage coffee supplies and orders, on-site events including securing event space, set up and tear down of the room, and delivery of supplies including catering Coordinate and execute workplace services including mail, office supply services, and onboarding Coordinate with vendors who supply services or goods to the workplace Manage incoming and outgoing mail/carrier packages, etc. in a timely manner Coordinate office visits and manage building access as required Coordinate and manage packages including delivery, shipment, and inventory with third party agencies Coordinate and manage IT related issues; escalate issues to internal IT team when necessary Arrange and confirm meeting, dining, and business activities on behalf of the requestor Acknowledge inquiries or complaints from employees, guests, and co-workers and provide solutions in a professional customer service-driven manner Communicate complicated and detailed information to the team effectively and follow specific directions as given by manager or site lead Additional duties as assigned by manager Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role.

Responsibilities

• Delivers exceptional customer service to employees, clients, and visitors
• Manages daily workplace operations, including visitor access, security procedures, mailroom services, vendor coordination, office supplies, and IT issue routing
• Supports janitorial and maintenance requests
• Oversees event logistics
• Ensures timely communication and resolution of inquiries
• Greets everyone entering the facility with a friendly and welcoming demeanor
• Issue visitor and parking passes in alignment with the building’s security protocols
• Manage janitorial or maintenance work orders as needed
• Follow property-specific security and emergency procedures and notify appropriate parties to ensure the safety of all individuals in the building
• Organize and manage coffee supplies and orders, on-site events including securing event space, set up and tear down of the room, and delivery of supplies including catering
• Coordinate and execute workplace services including mail, office supply services, and onboarding
• Coordinate with vendors who supply services or goods to the workplace
• Manage incoming and outgoing mail/carrier packages, etc. in a timely manner
• Coordinate office visits and manage building access as required
• Coordinate and manage packages including delivery, shipment, and inventory with third party agencies
• Coordinate and manage IT related issues; escalate issues to internal IT team when necessary
• Arrange and confirm meeting, dining, and business activities on behalf of the requestor
• Acknowledge inquiries or complaints from employees, guests, and co-workers and provide solutions in a professional customer service-driven manner
• Communicate complicated and detailed information to the team effectively and follow specific directions as given by manager or site lead
• Additional duties as assigned by manager

Benefits

• health, vision, and dental insurance
• flexible spending accounts
• health savings accounts
• retirement savings plans
• life, and disability insurance programs
• paid and unpaid time away from work
• competitive pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed