Workplace Experience Coordinator - Level 1

Aston Carter•New York, NY

2d•$21 - $21•Onsite

About The Position

The Workplace Experience Coordinator - Level 1 delivers a world-class, white-glove customer service experience to employees, visitors, and guests in a professional office environment. This role serves as the primary point of contact for everyone entering the facility and supports a wide range of workplace services, event coordination, and room configurations to ensure a seamless and welcoming experience throughout the building.

Requirements

High School Diploma or GED.
Up to 2 years of job-related experience in customer service, hospitality, office services, or a similar environment.
Ability to follow basic work routines, standards, and established procedures consistently.
Strong communication skills to exchange straightforward information clearly and professionally with employees, guests, vendors, and team members.
Working knowledge of Microsoft Office products, including Word, Excel, Outlook, and related tools.
Strong organizational skills with the ability to manage multiple tasks and priorities in a dynamic environment.
Inquisitive mindset with a willingness to learn, ask questions, and improve processes.
Demonstrated white-glove support and customer service orientation.
Attention to detail in data entry and documentation, including use of Excel for basic data entry.
Excellent people skills with the ability to build rapport and maintain a positive, welcoming atmosphere.

Nice To Haves

Experience in workplace experience, office and soft services, or corporate hospitality is beneficial.
Experience in event coordination, room configuration, or meeting support is an advantage.
Comfort speaking to groups of various sizes and presenting information clearly.
Experience coordinating with vendors and managing service requests is helpful.
Ability to work effectively as part of an onsite team that includes an account manager and workplace experience manager.
Capability to handle inquiries and complaints with professionalism and a solution-focused mindset.

Responsibilities

Serve as the first point of contact for all individuals entering the facility, greeting them with a friendly, professional, and welcoming demeanor.
Issue visitor and parking passes and follow established security protocols to ensure proper access control.
Answer incoming telephone calls in a professional manner and create a memorable first impression for callers.
Create presentations and occasionally speak to groups of varying sizes to support workplace experience initiatives.
Arrange and confirm recreational, dining, and business activities on behalf of employees and guests, ensuring accurate and timely coordination.
Manage janitorial and maintenance work orders as needed, following established procedures and escalating issues when appropriate.
Coordinate and execute workplace services, including mail handling, office supply services, and onboarding support for new employees.
Acknowledge and respond to inquiries and complaints from employees, guests, and co-workers, providing solutions in a professional, customer-service-driven manner.
Plan, coordinate, and manage on-site events, including securing event space, organizing room set up and breakdown, and ensuring delivery of required supplies.
Configure rooms for meetings and events, including set up and tear down, to meet the specific requirements of each function.
Follow property-specific security and emergency procedures and promptly notify appropriate parties to help ensure the safety of all individuals in the building.
Coordinate with vendors who provide services or goods to the workplace, ensuring smooth delivery and service quality.
Explain detailed or complex information clearly within the team and follow specific directions provided by the manager.
Perform tasks with impact through clearly defined duties, using established methods and detailed procedures.
Apply existing procedures to solve straightforward problems, exercising limited discretion while maintaining accuracy and consistency.
Support a professional, white-glove service culture by maintaining high standards of courtesy, responsiveness, and attention to detail in all interactions.