Workplace Experience Ambassador

JLL•Foxborough, MA

36d•Onsite

About The Position

As a Workplace Experience Ambassador at JLL, you will serve as the initial point of contact for all client employees and visitors, focusing on positively impacting the care and comfort of everyone who enters the workplace. This role combines reception and concierge services with a client-centric approach to ensure employees and visitors feel welcome, assisted, and comfortable. You will execute services consistent with Service Level Agreements while maintaining JLL's professional brand image and ensuring compliance with local laws and regulations. Through our partnership with Schneider Electric, you will utilize Digital Visitor Management technology to deliver exceptional workplace experiences.

Requirements

You must have strong knowledge of Microsoft Office Suite with emphasis on Outlook Calendar Management, Excel, and PowerPoint
You must demonstrate excellent communication and customer service skills for client-facing interactions
You must have the ability to manage multiple priorities while maintaining attention to detail
You must possess strong organizational skills and professional demeanor
You must have experience with digital systems and web-based management tools
You must demonstrate collaborative skills to work with facilities teams and other Hub sites
You must be adaptable and committed to continuous improvement of service performance

Nice To Haves

You should have experience using Canva for creative content development
You should have knowledge of visitor management systems and security protocols
You should have experience in reception, concierge, or customer service roles
You should have familiarity with social media platforms for workplace engagement
You should have understanding of workplace experience and facilities management concepts

Responsibilities

Serve as the primary point of contact for client employees and visitors, handling inquiries, issues, troubleshooting, and feedback
Execute concierge services in compliance with SLA requirements, standard processes, and professional brand standards
Conduct routine walkthroughs and assessments of soft services delivery to ensure SLA compliance and performance metrics
Create and distribute security badges through the client's proprietary web-based system and monitor badge access systems
Manage visitor registration through the client's web-based system tool and collaborate with on-site facilities teams
Provide onboarding support, order office supplies, and maintain inventory stock management
Promote the site using social media platforms like Teams and Engage, showcasing events, activities, and successes