Workplace Experience Ambassador 2
About The Position
As a Workplace Experience Ambassador, you will be the vibrant heartbeat of our workplace, creating memorable first impressions and seamless experiences for clients, visitors, and employees alike. This role combines high-touch customer service with operational excellence, where you will oversee daily building operations and manage front-of-house experiences. You will play a pivotal role in ensuring every interaction reflects our values, taking ownership of the complete visitor journey and coordinating with vendors and internal teams to deliver a world-class workplace experience.
Requirements
- Minimum 3 years of experience in facilities coordination, workplace services, or a similar front-of-house role within a corporate office environment.
- Strong organizational and multitasking abilities with meticulous attention to detail.
- Excellent communication and customer service skills with the ability to interact professionally with diverse stakeholders.
- Proven ability to coordinate effectively across teams to achieve seamless service delivery.
- Basic understanding of building systems such as HVAC, electrical, plumbing, and lighting.
- Proficiency with Microsoft Office suite and workplace management tools, such as ServiceNow or Corrigo.
- Demonstrated problem-solving skills with the confidence to respond quickly to issues.
- Physical capability to lift 30-50 pounds and remain mobile throughout the workday.
Nice To Haves
- Experience ensuring compliance with health and safety regulations.
- Familiarity with space planning software and seating management systems.
- Experience in event coordination or hospitality management.
- Knowledge of procurement platforms such as Amazon Business.
- Track record of implementing service improvements or innovative solutions.
Responsibilities
- Serve as the primary point of contact at reception, warmly greeting all visitors, clients, and employees while maintaining a professional appearance.
- Oversee daily operations of the building and office space, conducting workplace inspections to maintain cleanliness, functionality, and safety compliance.
- Coordinate event setups and room configurations, supervising venue preparation and breakdown, managing catering and AV/VC requests, and liaising with security and vendor teams.
- Manage relationships with service providers including cleaning, maintenance, and security vendors to ensure seamless service delivery.
- Handle meeting room management from booking coordination to setup and reset, including inventory management and utilization reporting.
- Support office moves, seating arrangements, and space planning initiatives by maintaining accurate floor plans and coordinating with project management and IT teams.
- Oversee visitor management protocols, including security pass issuance, host notifications, and guest escort services.
- Maintain inventory and manage supplies for furniture, equipment, pantry items, and office consumables.
- Process incoming and outgoing mail, manage package deliveries, and coordinate courier pickups.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
