Workplace Experience Ambassador

SPS North America•San Francisco, CA

4d•$28 - $30•Onsite

About The Position

The Workplace Experience Ambassador at SPS Global specializes in enhancing the event experience for clients and visitors by providing dedicated support during onsite events. This role is crucial in event support with setups, coordinating with various teams to ensure smooth execution, and maintaining high standards of hospitality to create memorable experiences.

Requirements

High School Diploma or equivalent required.
At least one year of prior experience in event support, hospitality, or a similar client-facing role.
Strong ability to coordinate multiple tasks and manage time effectively.
Technical/computer skills, including Microsoft Office Suite, digital ticketing, conference room scheduling programs, etc.
Excellent verbal and written communication skills.
High level of customer service and ability to work well under pressure.
Strong organizational skills and attention to detail.
Ability to work collaboratively with a team and independently when required.

Responsibilities

Coordinate with Facilities Management and other relevant teams to ensure all aspects of the event are executed flawlessly.
Support with equipment and furniture arrangements according to event specifications.
Identify and escalate potential security risks or privacy concerns.
Participate in the company’s Crisis Response Team, ready to guide clients and guests in emergencies.
Provide a warm and professional welcome to all event attendees, setting a positive tone for the event.
Offer personalized services during events, such as catering to specific guest needs and managing special requests.
Engage proactively with attendees, ensuring their comfort and satisfaction throughout the event.
Monitor event proceedings to address and resolve issues promptly.
Ensure all event-related setups are completed on time and meet client expectations.
Handle any last-minute adjustments to event plans, including changes in layout, timing, or services.