Workplace Experience Ambassador

JLL•Riverwoods, IL

1d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves The Workplace Ambassador is responsible for delivering exceptional workplace experiences through enhanced engagement, proactive communication, and high-touch service within a select portfolio of properties. This client-facing role serves as the primary point of contact for colleague inquiries and service delivery, combining hospitality expertise with facility management to create a superior workplace environment. The position focuses on implementing experience programs that increase engagement and partnership between JLL, service partners, and while enhancing service delivery standards.

Requirements

Bachelor's degree or equivalent education
Exceptional customer service skills and professionalism with demonstrated passion for hospitality
Excellent verbal and written communication skills with ability to communicate professionally at all levels
Proven ability to manage multiple priorities and deliver results in a fast-paced environment
Strong organizational skills and process management capabilities
Proficient skills in Microsoft Office Suite including Teams, Excel, PowerPoint, Word, OneNote, and Outlook
Ability to work independently with strong prioritization and time management skills

Nice To Haves

1-3 years of relevant experience in hospitality, facility/property management, or operations
Knowledge of commercial real estate industry and practices
Experience with third-party vendor relationship management
Familiarity with workplace technology and digital engagement platforms
Background in event planning and coordination
Experience with data collection and analysis for performance reporting
Understanding of service level agreements and compliance requirements

Responsibilities

Serving as the initial point of contact for all colleague inquiries, issues, troubleshooting, and feedback related to workplace services
Conducting routine walkthroughs and assessments of soft services delivery to ensure compliance with service level agreements and performance metrics
Spending a minimum of two hours per day welcoming colleagues and walking floors to ensure workspaces are properly stocked and maintained
Coordinating colleague communications and engagement via digital platforms as required
Supporting data collection, analysis, and reporting to ensure alignment with organizational goals and objectives
Working with key stakeholders to organize, host, and operationalize engagement events within assigned client locations
Managing conference room bookings and resolving scheduling conflicts while providing administrative support for soft services