Workplace Curator

Hines•New York, NY

5d•Onsite

About The Position

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines. As a Workplace Curator at Hines, you create a welcoming, engaging workspace through exceptional hospitality and curated experiences. You manage amenities, coordinate events, and support employee transitions, all while delivering personalized, boutique-level service for all who visit our locations. Your goal is to foster a vibrant community where every occupant and guest feels valued and inspired. Responsibilities include, but are not limited to: Reception and Guest Management Create a welcoming environment by proactively engaging, connecting with and assisting all occupants and guests, ensuring everyone feels valued and part of the community. Register and check in visitors, coordinate with security and hosts to greet visitors, and manage parking validations. Manage access, assign and issue security credentials and badges. Maintain accurate records for all visitor related activity. Deliver exceptional hospitality experiences and site tours for new occupants and guests. Hospitality and Amenity Coordination Administer and maintain amenity spaces and offerings, ensuring they meet defined workspace standards. Deploy health and safety strategies, ensuring alignment with program standards. Issue, cancel, and track access cards and credentials Assign and manage parking, building access, and workstations for new employees and guests, ensuring clear communication throughout the process. Facilitate two-way communication with employees and guests, distribute guides and updates, gather feedback, and provide insights to influence decision making and enhance the overall experience. Support employees with mobile app usage, workstation setup, and move-in/move-out logistics, offering personalized assistance as needed. Answer and direct needs, troubleshoot issues, resolve inquiries, and communicate smoothly with on-site security and vendor partners. Emphasize significant milestones such as welcoming employees returning from parental leave and integrating new team members. Coordinate with IT, and Facility Management to deliver responsive live user support for employees and guests, ensuring timely troubleshooting and resolution of workplace technology issues. Collaborate with cross-functional partners and vendors, to leverage existing resources and services to enhance key elements of the workplace experience. Deliver personalized service that prioritizes individual needs and fosters belonging. Maintain accurate records and audit data regularly for accuracy. Meeting and Event Planning Coordinate meeting and event logistics, including conference room scheduling, AV setup, catering, and signage. Plan, execute, and evaluate events that engage occupants and guests, collecting feedback to inform and influence overall workplace experience strategy. Reset and inspect spaces before and after use to maintain welcoming, functional environments.

Requirements

High school diploma or equivalent from an accredited institution required
2+ years of professional experience required
Ability to receive and maintain notary license
Excellent attention to detail and follow-through
Promoting positive employer branding
Assuring a safe environment for work
Interpersonal and communication skills
Ability to answer, express, and exchange ideas over telephone by means of the spoken word
Ability to make aesthetic decisions based on visual and scent perception
Commitment to hospitality, ensuring that all actions contribute to a positive customer experience
Strict adherence to non-disclosure agreements and a high degree of confidentiality
Ability to comply with client health and safety protocols
Ability to sit at a reception desk for long periods of time
Ability to physically escort guests to various locations, using both stairs and elevators
Ability to manually lift 30 lbs
Ability to climb up and down stairs, access restrictive openings, and perform emergency procedures
Use olfactory, auditory, and visual senses to inspect buildings and detect emergency alarms
Be flexible and available to support after-hours activities as required by the client

Responsibilities

Create a welcoming environment by proactively engaging, connecting with and assisting all occupants and guests, ensuring everyone feels valued and part of the community.
Register and check in visitors, coordinate with security and hosts to greet visitors, and manage parking validations.
Manage access, assign and issue security credentials and badges.
Maintain accurate records for all visitor related activity.
Deliver exceptional hospitality experiences and site tours for new occupants and guests.
Administer and maintain amenity spaces and offerings, ensuring they meet defined workspace standards.
Deploy health and safety strategies, ensuring alignment with program standards.
Issue, cancel, and track access cards and credentials
Assign and manage parking, building access, and workstations for new employees and guests, ensuring clear communication throughout the process.
Facilitate two-way communication with employees and guests, distribute guides and updates, gather feedback, and provide insights to influence decision making and enhance the overall experience.
Support employees with mobile app usage, workstation setup, and move-in/move-out logistics, offering personalized assistance as needed.
Answer and direct needs, troubleshoot issues, resolve inquiries, and communicate smoothly with on-site security and vendor partners.
Emphasize significant milestones such as welcoming employees returning from parental leave and integrating new team members.
Coordinate with IT, and Facility Management to deliver responsive live user support for employees and guests, ensuring timely troubleshooting and resolution of workplace technology issues.
Collaborate with cross-functional partners and vendors, to leverage existing resources and services to enhance key elements of the workplace experience.
Deliver personalized service that prioritizes individual needs and fosters belonging.
Maintain accurate records and audit data regularly for accuracy.
Coordinate meeting and event logistics, including conference room scheduling, AV setup, catering, and signage.
Plan, execute, and evaluate events that engage occupants and guests, collecting feedback to inform and influence overall workplace experience strategy.
Reset and inspect spaces before and after use to maintain welcoming, functional environments.