Workplace Ambassador

Pyramid Global Hospitality•New York City, NY

10d•Onsite

About The Position

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience. About our property: We offer a unique and fulfilling opportunity in a corporate office setting, where we provide an unparalleled hospitality experience to our clients! Combining office management, meeting & event services and top-notch guest service, we whole heartedly support our employees and keep them excited to support our clients in line with our “People First Culture”. We are looking for an individual passionate about hospitality with a "be the difference" mindset, paired with professional polish, strategic thinking, and operational efficiency. Our culture connects our team nationwide and our organization is committed to a structure that supports a positive work-life balance. We offer comprehensive benefits, 401k matching and learning opportunities to develop and grow our team. Our team's success is our success and excellence is the standard we live by. What you will have an opportunity to do: At Pyramid Global, PYRAMIDWORKS, we bring the warmth, professionalism, and service excellence of a luxury hotel into the workplace. This is an opportunity to be a trusted resource, problem solver, event supporter, and culture champion who helps make every interaction meaningful for our client, Paramount Studios. Schedule: Monday–Friday | 7:00 AM – 4:00 PM or 8:00 AM–5:00 PM or 9:00 AM–6:00 PM (based on business needs) Please Note: This position is employed by Pyramid Global and is not affiliated with Paramount employment.

Requirements

High school diploma or equivalent
Minimum 1 year of hospitality, hotel, concierge or a related field preferred
Outstanding interpersonal and communication skills
Strong organizational and multitasking abilities
Basic knowledge of A/V technology and workplace systems is a plus

Responsibilities

Deliver Exceptional Guest Experiences
Serve as the first point of contact and create positive first impressions
Provide directions, resources, and support to Paramount employees and guests
Escort guests to appropriate locations when needed
Cultivate and create meaningful connections with your floor populations
Support Workplace Operations
Proactively manage workspace reservations and bookings
Monitor office and desk space utilization
Coordinate workplace services and respond to employee needs
Help Execute Meetings & Events
Support the setup and execution of meetings and special events
Conduct meeting space inspections to ensure readiness
Partner with Event Managers, A/V teams, and technical support staff
Problem Solve & Follow Through
Proactively identify and report facility, housekeeping, or maintenance concerns
Track requests and ensure timely resolution
Follow up on workplace changes and service requests for accuracy
Follow up with Paramount employees to keep them informed on progress made to complete their requests
Escalate issues appropriately to ensure timely resolution