Workplace Ambassador

JLL • Miami, FL

7d • Onsite

About The Position

As a Workplace Ambassador at JLL, you'll be the heartbeat of hospitality in our client's workplace, delivering amazing experiences that make employees, guests, and visitors feel genuinely welcomed and valued from arrival to departure. This is where your passion for service meets the opportunity to create a truly hospitality-focused workplace environment. You'll be the visible, engaged presence throughout the site—the go-to expert who anticipates needs, connects people with the right resources, and ensures every touchpoint reflects exceptional care and professionalism. At JLL, we support each other's wellbeing and champion inclusivity and belonging across teams, and as a Workplace Ambassador, you'll bring this commitment to life through face-to-face engagement, proactive communication, and creative problem-solving. Your brilliant people skills and enthusiasm for service will help shape a workplace where collaboration thrives and everyone feels supported in doing their best work.

Requirements

• 1-2 years of previous customer service or hospitality-related experience
• Exceptional interpersonal skills with a genuine passion for creating experiences that go beyond the expected
• Excellent written and verbal communication skills with fluency in English
• Flexibility and positive attitude in managing shifting daily priorities while maintaining elevated guest experiences
• Strong multitasking and prioritization abilities with consistent attention to detail and accuracy
• Working knowledge of Microsoft Office suite including Teams, Excel, PowerPoint, Word, and Outlook
• Proficiency with a range of information technology tools and workplace platforms

Nice To Haves

• Experience in corporate workplace environments or commercial real estate hospitality settings
• Familiarity with facility services and ability to facilitate a hospitality approach across multiple service touchpoints
• Established network within the local hospitality industry including restaurants, hotels, and event venues
• Experience supporting meetings, events, and executive-level personal support services
• Demonstrated ability to implement service standards and quality assurance processes

Responsibilities

• Enthusiastically welcome guests, anticipate their needs, and assist with arrivals, departures, and comprehensive office orientations that set visitors up for success
• Engage with visitors, employees, and callers in a manner that makes them feel warmly welcomed and assisted in a helpful, timely way
• Maintain a visible, approachable presence throughout the workplace by regularly walking the site, proactively connecting with customers and guests to address their needs
• Serve as a resident expert on local cuisine, hotels, special attractions, and upcoming events while building valuable connections throughout the hospitality industry
• Partner with clients, customers, and support teams to proactively anticipate needs, identify potential issues, and deliver creative solutions that exceed expectations
• Collaborate across teams to prepare for meetings and events, communicate proactively, and ensure seamless operations without incident
• Act as a central point of contact for campus information, wayfinding, services, and activities while implementing and monitoring service standards

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed