Workplace Ambassador

JLL•Irvine, CA

1d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. The Workplace Ambassador is responsible for delivering exceptional, hospitality-driven experience to employees, guests, and visitors. This role provides balanced support across both reception operations and workplace/runner responsibilities, ensuring a consistent and seamless experience from arrival through departure. The Workplace Ambassador partners closely with Workplace, Facilities, and other service teams to maintain a welcoming, organized, and efficient environment.

Requirements

1–3 years of experience in hospitality, customer service, workplace services, or office support
Demonstrated ability to engage with employees and guests in a friendly, confident, and professional manner
Strong organizational and multitasking skills with the ability to manage shifting daily priorities
Working knowledge of Microsoft Office Suite and basic workplace systems
Ability to lift 15–30 lbs for routine stocking and support tasks
Reliable, team-oriented, can work independently and able to maintain composure in fast-paced or high-traffic environments
Candidates must be authorized to work in the United States without sponsorship.

Responsibilities

Greet and assist employees, visitors, and guests in a warm, professional, and timely manner
Manage the check-in, security badging, and wayfinding process in accordance with site protocols
Maintain a polished presence at the front desk and ensure the reception area remains clean, organized, and presentable
Respond to and direct incoming calls, messages, and general inquiries
Provide information regarding workplace services, building amenities, and nearby resources
Provide scheduled and ad-hoc coverage for reception team members during breaks or approved time off
Conduct regular walkthroughs of assigned floors, ensuring all workplace areas are stocked, orderly, and aligned with service standards
Restock supplies including pantry items, snacks, copier stations, and general materials
Support light room resets to prepare meeting and conference spaces for upcoming use
Submit work orders and communicate maintenance, cleaning, or technical issues to the appropriate teams
Provide supplemental support to the mailroom or workplace team during low-traffic periods
Assist with routine operational tasks to ensure consistent daily service delivery across the site
Anticipate needs and proactively offer solutions to employees and guests
Communicate clearly and professionally through verbal and written channels
Build strong working relationships with internal teams to ensure seamless coordination of services
Follow established standards of service and contribute to a positive, hospitality-focused workplace culture
Support meeting and event needs as directed