Coming in 60 days to your area in Atlanta, GA! Workplace Ambassador

Pyramid Global Hospitality

3d•Onsite

About The Position

Pyramid Global Hospitality is seeking a Workplace Ambassador to join their team in Atlanta, GA. This role is crucial for delivering exceptional guest experiences and supporting workplace operations within the company's portfolio. The Workplace Ambassador will serve as the first point of contact, creating positive first impressions, providing directions and support to employees and guests, and cultivating connections within the workplace. Responsibilities also include managing workspace reservations, monitoring space utilization, coordinating workplace services, and responding to employee needs. Additionally, the role involves supporting the execution of meetings and special events, conducting inspections, and partnering with relevant teams. Problem-solving and follow-through are key, including identifying and reporting facility concerns, tracking requests, and ensuring timely resolution and communication with employees. This position is an opportunity to bring world-class hospitality into the workplace.

Requirements

High school diploma or equivalent
Minimum 1 year of hospitality, hotel, concierge or a related field preferred
Outstanding interpersonal and communication skills
Strong organizational and multitasking abilities
Basic knowledge of A/V technology and workplace systems is a plus

Responsibilities

Deliver Exceptional Guest Experiences
Serve as the first point of contact and create positive first impressions
Provide directions, resources, and support to Paramount employees and guests
Escort guests to appropriate locations when needed
Cultivate and create meaningful connections with your floor populations
Support Workplace Operations
Proactively manage workspace reservations and bookings
Monitor office and desk space utilization
Coordinate workplace services and respond to employee needs
Help Execute Meetings & Events
Support the setup and execution of meetings and special events
Conduct meeting space inspections to ensure readiness
Partner with Event Managers, A/V teams, and technical support staff
Problem Solve & Follow Through
Proactively identify and report facility, housekeeping, or maintenance concerns
Track requests and ensure timely resolution
Follow up on workplace changes and service requests for accuracy
Follow up with Paramount employees to keep them informed on progress made to complete their requests
Escalate issues appropriately to ensure timely resolution