WORKPLACE AMBASSADOR AREA MANAGER

Compass Group•Charlotte, NC

2d•$80,000 - $81,000

About The Position

The Workplace Ambassador Area Manager is an internal client-facing leader responsible for operational oversight, service consistency, and collaboration across workplace, facilities, technology, life safety, badge access, and vendor teams. The role supports assigned locations and ambassador teams both onsite and remotely, ensuring daily operations, employee engagement, shared workspace practices, policy compliance, and issue resolution are managed with urgency and care. Reporting to the Workplace Ambassador Program Manager, the Area Manager equips supervisors and site teams to deliver an exceptional workplace experience. The role uses feedback and operational metrics to identify trends, strengthen performance, improve processes, and support consistent execution across locations. The position may require travel to assigned locations as needed, up to 25%.

Requirements

At least 3 years of operations experience.
At least 3 years of experience coordinating project activities and resources.
At least 2 years of operations leadership experience.
At least 3 years of customer service experience with demonstrated hospitality and service skills.
Proficiency in Microsoft Office, including Excel, Word, PowerPoint, and Outlook.
Excellent verbal and written communication skills, including the ability to present to audiences in person and virtually.
Advanced ability to prioritize tasks, review work for quality, and independently manage moderately complex issues and projects.
Demonstrated adaptability, sound judgment, and effectiveness when working with operations staff, peers, and next-level managers.
Ability to travel to assigned locations as needed, up to 25%.

Nice To Haves

Experience managing remote teams.
Experience in workplace operations, office services, facilities support, scheduling, or ticketing systems.
Background in hospitality, communications, employee engagement, event planning, or customer experience.
Experience supporting flexible seating, shared desks, meeting rooms, or workplace policy compliance.
Experience analyzing operational metrics to identify trends, service opportunities, and process improvements.

Responsibilities

Lead Workplace Ambassador operations across assigned locations, providing visible, approachable, solutions-oriented leadership onsite and remotely.
Partner with program, contract, and area managers to deliver Workplace Ambassador initiatives, projects, and budgets.
Ensure supervisors and site teams effectively manage daily operations, floor walks, employee engagement, service recovery, and issue resolution.
Maintain consistent procedures for employee support, shared desks, meeting rooms, workplace issues, engagement activities, and policy compliance.
Monitor events and in-office activities to support employee and guest satisfaction and timely problem resolution.
Recruit, hire, onboard, train, coach, and retain team members with strong hospitality and service skills.
Mentor supervisors and site teams, provide day-to-day HR guidance, and support performance management and professional development.
Advise supervisors on operational challenges and escalate significant concerns to program leadership or the Wells Fargo client, as appropriate.
Maintain working knowledge of Workplace Ambassador, Supervisor, and related support roles to reinforce accountability and consistent execution.
Support new hires, relocating employees, and employees using flexible or shared workspaces.
Promote workplace engagement and community by partnering with supervisors, site leaders, and coordinators on employee activities.
Gather feedback on flexible seating and the overall workplace experience, and communicate themes and recommendations to stakeholders.
Address employee and client inquiries tactfully, professionally, and confidentially in accordance with company policies.
Partner with facilities, technology, life safety, badge access, vendors, and other support teams to resolve workplace issues promptly.
Ensure service issues are recorded in the appropriate system, assigned for follow-up, and monitored through resolution.
Maintain meeting room standards and coordinate corrective action for room, technology, and audiovisual maintenance issues.
Build trusted stakeholder relationships through responsive communication, clear ownership, and effective follow-through.
Review monthly metrics, identify trends, and recommend improvements to service delivery, employee experience, ticket resolution, compliance, and program consistency.
Monitor compliance with workplace, clear desk, neighborhood seating, and related policies, coordinating resolution of concerns when needed.
Identify cost-saving and operational-efficiency opportunities while maintaining high service standards.
Lead, manage, or provide subject-matter expertise for projects and initiatives that improve workplace operations.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance and accidental death coverage
Disability insurance
Retirement plan
Paid time off
Holiday time off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
May be eligible for additional paid and/or unpaid time off benefits under applicable federal, state, and local laws
Bonus