Workload + Service Team member

Michaels•Sunnyvale, CA

2d•Onsite

About The Position

This role is responsible for completing truck unloading and merchandise duties throughout the store, including maintaining store recovery standards to deliver Brand Promises. The team member will also provide friendly customer service, assist customers in shopping and finding products, and ensure a fast and friendly checkout experience. Additionally, they will engage customers about the Rewards program and Private Label Credit Cards, educate them on the Voice of Customer (VOC) survey, and assist with Omni channel processes like Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS). The position involves participating in truck unload, stocking, and planogram (POGs) processes, performing merchandise recovery and maintenance, and supporting shrink and safety programs. Adherence to Standard Operating Procedures (SOPs) and Company programs is required, along with interacting positively and respectfully with others, promoting the organization's vision and values, and serving as a role model. The role also includes cross-training in Custom Framing selling and production, and performing other assigned duties.

Requirements

Must be at least sixteen (16) years or older.
Ability to remain standing for long periods of time.
Ability to move throughout the store.
Regular bending, lifting, carrying, reaching, and stretching.
Lifting heavy boxes and accessing high shelves by ladder or similar equipment.

Nice To Haves

Retail and/or customer service experience preferred.
Cross trained in Custom Framing selling and production.

Responsibilities

Complete truck unloading and merchandise duties throughout the store, including maintaining store recovery standards.
Deliver friendly customer service, help customers shop the store, and find what they’re looking for.
Ensure all customers receive a fast and friendly checkout experience.
Help customers shop, locate products, and provide them with solutions.
Provide a fast and friendly checkout experience; execute cash handling to standards.
Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
Educate customers on the Voice of Customer (VOC) survey.
Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
Participate in the truck unload, stocking, and planogram (POGs) processes.
Complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store.
Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
Support shrink and safety programs.
Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members.
Cross trained in Custom Framing selling and production.
Other duties as assigned.