Working Student - Technical Customer Support

Orbem

2d • Remote

About The Position

Orbem uses AI to industrialize MRI, delivering non-invasive insight into biological matter. We are transforming biological datasets into actionable intelligence to reduce waste, increase quality, and accelerate the shift toward a more sustainable and healthier future. This role is crucial for our customers who run 24/7 operations across multiple countries. As part of a dedicated 4-person Working Student cohort in Technical Customer Support, your team will fully own the 24-hour Sunday support cycle on a rotational basis. You will monitor system health, check critical alerts, respond to customer inquiries, and coordinate with Field Engineers and Integration teams to prevent worst-case scenarios and keep scanning solutions running. This role involves active fault-finding, direct customer interaction, and taking on significant ownership in a fast-paced corporate environment.

Requirements

• Studying for a technical degree at a technical college or university.
• A good base of technical knowledge to build upon.
• Analytical, trouble-shooting mindset.
• Comfortable following documented processes and writing clean notes.
• Clear communicator in English.

Nice To Haves

• Any customer support experience would be a plus.
• German, French or Spanish fluency are a plus.
• Any customer support or software experience is beneficial.

Responsibilities

• Take ownership of rotational shifts (focused on weekends and early weekday hours) to provide continuous, seamless 24-hour team coverage.
• Proactively monitor the status and telemetry of globally installed units.
• Investigate and triage system alerts to prevent critical downtime or hardware issues.
• Interact with and answer customer inquiries using various mediums with a high standard of communication.
• Solve issues independently using the provided knowledge base, or fault-find, document, and escalate complex issues.
• Coordinate the finding of a solution with developers and 3rd level teams.
• Ensure cases are meticulously documented in systems and customers are constantly updated.

Benefits

• 20 Days of Paid Leave
• Remote Work Flexibility: Work from anywhere for up to 60 days each year.
• Corporate Discounts: Enjoy exclusive discounts on a variety of products and services.
• Make a Difference: Join an ambitious, fast-growing team working on breakthrough technology.
• Freedom to lead projects and make an impact in a scale-up environment.
• Platform to explore, innovate, and define your vision for the future.
• Opportunity to discover strengths and learn from a diverse team.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree