Workforce Talent Advisor 3rd Shift

Surge Staffing•Florence, KY

5d•Onsite

About The Position

Surge Staffing is seeking a high-energy, motivated Workforce Talent Advisor with a strong work ethic, positive attitude, and excellent communication skills, including a good phone voice. This is a permanent, full-time internal position with Surge Staffing. The role involves delivering superb customer service, performing recruitment activities, matching candidates to client needs, and supporting business development. The ideal candidate will be sales-minded, team-oriented, and capable of remaining calm under pressure. Considerations will be made immediately.

Requirements

High school diploma required; or equivalent work experience/education greatly preferred
Must have sales experience at least 1 year
Proficiency in Microsoft Word, Excel, PowerPoint, Outlook and Internet
Ability to travel to various locations and customer sites as needed; reliable transportation a must
Ability to work effectively and efficiently independently as well as in a group setting
Sales-minded, team-oriented and exceptionally calm under pressure

Nice To Haves

Previous experience in a supervisory or leadership role a plus
Previous experience in sales, human resources, or a service industry recommended

Responsibilities

Deliver superb customer service to clients and temporary associates
Perform resume searches, refer to established candidate pool and other staffing/job board resources to fulfill client orders in a timely manner
Recruit, conduct interviews and follow-up with candidates and temporary associates
Successfully and strategically match employee skill sets to customers' hiring needs
Assist in the development of business leads & retention of current clientele
Act as a professional and reliable liaison between temporary associates and clients
Maximize billable hours to increase market share and branch profits
Perform a variety of administrative tasks that support the overall mission of quality performance
Conduct service calls to ensure quality customer service
Conduct outside sales calls to obtain new business partnerships and customers
Present customers with additional Surge Staffing products and services
Implement and manage detailed marketing programs for sales calls, direct mail, in-office demonstrations and public relations for assigned branch
Nurture strong business partnerships by providing exceptional customer service skills and implementing customer development & retention strategies
Recruit, train and retain temporary associates
Coach and counsel temporary associates to ensure quality performance and job satisfaction
Troubleshoot and resolve problems or complaints of temporary associates, as well as customers and other personnel