Workforce Talent Advisor 3rd Shift
About The Position
Surge Staffing is seeking a high-energy, motivated 3rd Shift Workforce Talent Advisor with a strong work ethic, positive attitude, and excellent communication skills, including a good phone voice. This is a permanent, full-time internal position with Surge Staffing. The schedule is Monday-Friday, 7:00 PM - 5:30 AM EST, with potential overtime on Fridays or Saturdays. This role involves delivering superb customer service, performing recruitment activities, matching employee skills to client needs, assisting in business development, and managing administrative tasks to support overall quality performance.
Requirements
- Must have at least 1 year of sales experience.
- High school diploma required; or equivalent work experience/education greatly preferred.
- Proficiency in Microsoft Word, Excel, PowerPoint, Outlook and Internet.
- Ability to travel to various locations and customer sites as needed; reliable transportation a must.
- Ability to work effectively and efficiently independently as well as in a group setting.
- Sales-minded, team-oriented and exceptionally calm under pressure.
Nice To Haves
- Previous experience in a supervisory or leadership role a plus.
- Previous experience in sales, human resources, or a service industry recommended.
Responsibilities
- Deliver superb customer service to clients and temporary associates.
- Perform resume searches, refer to established candidate pool and other staffing/job board resources to fulfill client orders in a timely manner.
- Recruit, conduct interviews and follow-up with candidates and temporary associates.
- Successfully and strategically match employee skill sets to customers' hiring needs.
- Assist in the development of business leads & retention of current clientele.
- Act as a professional and reliable liaison between temporary associates and clients.
- Maximize billable hours to increase market share and branch profits.
- Perform a variety of administrative tasks that support the overall mission of quality performance.
- Conduct service calls to ensure quality customer service.
- Conduct outside sales calls to obtain new business partnerships and customers.
- Present customers with additional Surge Staffing products and services.
- Implement and manage detailed marketing programs for sales calls, direct mail, in-office demonstrations and public relations for assigned branch.
- Nurture strong business partnerships by providing exceptional customer service skills and implementing customer development & retention strategies.
- Recruit, train and retain temporary associates; coach and counsel temporary associates to ensure quality performance and job satisfaction.
- Troubleshoot and resolve problems or complaints of temporary associates, as well as customers and other personnel.
Benefits
- Permanent, full-time internal position
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
