Workforce Specialist - Call Center
Automated Health Systems•Ross Township, PA
•Remote
About The Position
Automated Health Systems is seeking a Workforce Specialist to support contact center workforce operations and staffing coordination. This position is remote.
Requirements
- 2+ years of contact center or human services experience required
- Strong communication and computer skills
- Ability to manage multiple tasks and analyze workforce data
Nice To Haves
- Associate degree in related field preferred or equivalent experience
- Bilingual skills are a plus
Responsibilities
- Monitor schedule adherence and staffing levels
- Assist with workforce reporting and data tracking
- Provide technical assistance to staff when needed
- Direct staff to internal support resources
- Support workforce planning and call queue assignments
- Troubleshoot operational or staffing issues
- Assist with reporting and process improvement efforts
Benefits
- Health, dental, and vision insurance
- 401(k)
- Employee wellness program
- Training and career growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
