Workforce Specialist, Financial Aid Liaison

Research Foundation of The City University of New York•New York, NY

4d•$70,000 - $85,000•Onsite

About The Position

The Division of Adult and Continuing Education at LaGuardia Community College invites applications for the position of Workforce Specialist, Financial Aid Liaison. This grant-funded position is contingent upon the availability of federal funding and satisfactory performance. The selected candidate will support the implementation of financial aid policies for workforce programs, reporting to the Director of Workforce Pell Implementation Initiatives and working closely with the Director of Enrollment Management.

Requirements

Bachelor’s degree required.
Minimum 5 years of experience in financial aid administration or higher education compliance.
Knowledge of NYS and Federal Title IV financial aid regulations.
Experience working with financial aid or student information systems.

Nice To Haves

Experience administering Federal Pell Grant programs.
Experience working with workforce training or continuing education programs.

Responsibilities

Assist with the implementation of financial aid policies related to Workforce Programs.
Review workforce programs for compliance with federal and state aid eligibility requirements.
Assist in the process of verifying student eligibility and aid disbursement.
Serve as liaison between Financial Aid and the ACE Division.
Assist with compliance reporting and documentation.
Provide frontline advising to prospective and enrolled workforce students on financial aid options, Workforce Pell eligibility, application steps, and key deadlines, and refer complex cases to the Director or Financial Aid Office as needed.
Coordinate financial aid information sessions, orientations, and workshops for workforce programs (both in-person and virtual) in collaboration with ACE program staff and the Financial Aid Office.
Maintain accurate student financial aid records for Workforce Programs in CUNY student information systems and tracking tools; assist with file audits, data clean‑up, and preparation for internal and external reviews.
Monitor changes to federal, state, and institutional financial aid regulations (including emerging Workforce Pell guidance) and flag potential impacts on ACE Workforce Programs for the Director and Financial Aid leadership.
Assist the development and documentation of standard operating procedures, workflows, and communication templates to ensure consistent, compliant financial aid processes across Workforce Programs.
Assist with training ACE staff and frontline advisors on basic financial aid concepts, Workforce Pell parameters, and referral protocols to the Financial Aid Office.
Contribute to continuous improvement by identifying process gaps or bottlenecks in workforce financial aid operations and recommending practical solutions to the Director.
Other duties as assigned.