Workforce Scheduler

Aggreko•Miami, FL

About The Position

Bring your energy to Aggreko as Workforce Scheduler based in Miami. You’ll help us optimize technician resources to meet business priorities and achieve excellence in service delivery. Power without pause. Heating, cooling and oil-free air without end. We keep our customers’ worlds on. From world-class events that last a few weeks to mining operations and remote communities who rely on us for decades. What you’ll do as Workforce Scheduler:

Requirements

Associate degree or higher in related field and/or relevant experience, specialized diploma, or vocational training
Experience in the definition of labor requirements, including skills sets required and quantification of time for all workshop related activities
Ability to prioritize and respond with the appropriate sense of urgency
Experience in operations or the rental industry
Excellent ability to operate under minimal supervision
Power user of Microsoft PowerPoint, Excel, Work, Teams, and other software programs

Responsibilities

Schedule and manage technician shop and field activities, including commissioning, decommissioning, breakdowns, preventative maintenance, and service center maintenance
Develop technician schedules in consultation with the Service Center Manager and Team Lead
Use systems and technologies to plan, coordinate, and dispatch technicians efficiently based on work type, location, skill set, and job status
Optimize technician resources to meet business priorities and achieve set KPIs for productivity
Identify opportunities for additional charges based on services provided and liaise with customer service and sales to agree on cost variations and charges
Ensure adherence to customer-specific safety requirements, including inductions and certifications, when dispatching technicians