Workforce Scheduler

Holiday Inn Club Vacations • Orlando, FL

1d • Onsite

About The Position

At Holiday Inn Club Vacations, we believe in strengthening families. We look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

Requirements

• High School diploma.
• Minimum of one year of experience with workforce management/planning.

Responsibilities

• Creating, editing, and modifying schedules for the Owner Support department.
• Using current software or other approval means to publish and maintain accurate resources for the Club Operations employees and usable reporting for the leadership staff.
• Communicating with supervisor and department leaders areas of deficiencies in scheduling and plans to mitigate risks that may impact business objectives and financial goals.
• Keeping abreast of cyclical shifts in owner support business as proactively schedules staff accordingly.
• Effectively using email and workforce management software to update published schedules, schedule changes, time off requests, overtime requests.
• Maintaining excellent record keeping of agent schedules to track and report on attendance and payroll compliance.
• Assisting with real time monitoring of schedule adherence & calls.
• Providing feedback on observations of workforce deficiencies to immediate supervisor with a full understanding of call center operations.
• Applying good judgment when making decisions as it pertains to workforce management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED