Workforce Resource Center Coordinator

City & County of Denver, CO • Denver, CO

41d • $22 - $33 • Onsite

About The Position

This is a limited position with an end date of June 30, 2027, with the potential to be extended. About Our Job With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose - for you, and those who benefit from your passion, skills, and expertise. Join our diverse, inclusive, and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. Denver Economic Development & Opportunity (DEDO) serves to support Denver's businesses, employers and workforce, creating shared prosperity and sustained economic growth. DEDO has sharpened its focus and enhanced alignment across divisions, ensuring its work is centered on the premise that quality jobs are the most powerful tool to create better outcomes for Denverites. We accomplish this by making Denver a place that is easy to do business with, fosters job creation, and builds an economy that works for everyone. We help residents gain the skills, training, and credentials needed to secure quality jobs while also supporting, growing, and recruiting local employers. Denver Workforce Development (DWD) provides full-service employment and training that meets the workforce and employment needs of businesses, job seekers and youth throughout the metro area. DWD staff connect employers with a trained and ready workforce, while assisting job seekers with gaining needed skills and securing sustainable employment. As a Workforce Resource Room Coordinator, you will work in the Resource Room within the Denver Workforce Center where you will use your extraordinary customer service skills to provide a great first impression of our services to job seekers upon arrival. Our team directly serves our diverse customers in high volume and fast-paced environments. Primarily, you will assess job seeker needs and direct to appropriate services. You may also screen, direct calls, maintain referral logs and serve customers in our reception area. This is a high volume, customer facing role that focuses on encouraging and empowering job seekers to utilize the self-help resources we provide and guiding the customer experience. On average, Denver Workforce Services, sees approximately 2,000 job seekers in the resource room per month. The Resource Room is a one-stop environment within the workforce center for job seekers to access the following resources: Full bank of computers Copy, and phone hotline services Job postings and hiring events Resume software programs Research job opportunities Denver Workforce Services commits to serving the needs of the customer and their experience, through genuine and deliberate interactions. Upon arrival to departure, the customer will have experienced a welcoming and supportive environment.

Requirements

• Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
• Three (3) years of full performance office support/clerical work (type and level of an Administrative Support Assistant III).
• Additional appropriate education may be substituted for the minimum experience requirements.
• Requires a valid Driver's License at the time of application. Licenses and certifications must be kept current as a condition of employment.
• Resume

Nice To Haves

• Bilingual skills: Spanish speaking; Strong communication skills - verbal, written.
• Computer Essentials: Proficiency using Connecting Colorado, MS Office Suite.
• Strong customer service skills.
• 3+ years of experience with administrative tasks such as phone handling, filing, typing, responding to emails, drafting reports, and organizing.

Responsibilities

• Greet and check in customers (job seekers and employers) upon arrival to the resource room. Assess and direct customer needs to the appropriate services. Providing strong customer service and guidance for diverse customers.
• Provide technical assistance for customers accessing the resource room's computer bank and equipment. Assisting customers with researching job opportunities to using resume software programs.
• Interact with customers via phone, email, face to face, and one on one. Interact with internal staff and external employers and community partners.
• Attend some hiring events supporting Denver Workforce Development. Interact with job seekers. Required standing, walking, and interfacing with the public.

Benefits

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness day, and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees