Workforce Productivity Technician

General Dynamics Mission Systems, Inc•Pittsfield, MA

7d•$34 - $36•Onsite

About The Position

Imagine building your career by developing the solutions that support the mission of our nation’s service members, intelligence analysts and first responders. That’s the challenge that’s waiting for you at General Dynamics Mission Systems. Here you have the opportunity to redefine innovation and excellence for the world. Are you ready? Then make a career move that makes an impact at General Dynamics Mission Systems. We apply advanced technologies such as Artificial Intelligence, Blockchain, AR/VR, Cloud Native and Quantum Physics to solve our customers’ missions in cyber, RF, undersea, interstellar and everything in between. As an exceptional problem solver, you’ll respond to and diagnose problems and answer queries regarding computer hardware, software, network and telecommunications systems. You’ll install hardware and peripheral components, such as computers, network/telecom, monitors, keyboards, printers and disk drives, as well as load and verify correct operation of software packages, such as operating system, work processing and spreadsheet programs. We’ll rely on you to handle 2nd tier problems that the 1st tier or help desk support is unable to resolve by simulating or re-creating end user problems and using all available resources to resolve the issues. This position is 100% Work On Site in Pittsfield, MA. What you’ll experience: Technologies that aren’t just top-notch, they’re often top-secret. A team of bold thinkers committed to exploring what’s next. Opportunities to gain new knowledge - as it’s discovered.

Requirements

Associate's degree or equivalent experience plus a minimum of 3 years of relevant experience
Service Now experience
Basic networking knowledge
Experience working with and troubleshooting: Windows 11 OS, Office 365, One Drive
Provent time management skills and ability to prioritize work
Excellent customer service and organizational skills
U.S. citizenship is required.

Nice To Haves

Creative thinking with the ability to multi-task
Team player who thrives in collaborative environments and revels in team success
Commitment to ongoing professional development
Security+ certification
Experience with Zscaler and/or Crowdstrike
Identifies opportunities to apply AI for continuous improvement and innovation

Responsibilities

Respond to and diagnose problems and answer queries regarding computer hardware, software, network and telecommunications systems.
Install hardware and peripheral components, such as computers, network/telecom, monitors, keyboards, printers and disk drives.
Load and verify correct operation of software packages, such as operating system, work processing and spreadsheet programs.
Handle 2nd tier problems that the 1st tier or help desk support is unable to resolve by simulating or re-creating end user problems and using all available resources to resolve the issues.