Workforce Planning & Data Analytics Manager
About The Position
This workforce management leadership role oversees the systems, data, and processes that support field staffing at Inter-Con Security Systems. The manager uses forecasting tools and operational data to anticipate staffing needs, identify issues before they escalate, and develop evidence-based recommendations. The role calls for sound judgment, analytical rigor, technical fluency, and the ability to turn complex or incomplete information into clear, actionable plans in a fast-paced, ambiguous environment. The manager leads and develops a team, sets expectations for accountability and continuous improvement, and works across departments to ensure requests align with policy, data, and capacity. The position also drives scalable process improvements, supports operational teams through key administrative functions, and helps ensure scheduling operations remain aligned with organizational goals. This is a data- and process-focused role, not a candidate-facing position. Field-specific experience is not required; structured, hands-on training is provided.
Requirements
- Bachelor's degree required.
- Prior experience managing and developing a team.
- Strong communication skills, including the ability to challenge assumptions and drive alignment.
- Analytical mindset and ability to use data to inform strategy.
- Problem-solving ability, business instincts, and curiosity.
- Comfort navigating ambiguity and leading through change.
- Proactive, resourceful approach and ability to work with minimal direction.
- Strong project management skills and ability to manage multiple initiatives.
- Experience creating and implementing standard operating procedures and process improvements.
- Technical proficiency with forecasting tools, data dashboards, and reporting systems.
- Ability to learn field-specific processes through structured, hands-on training.
Nice To Haves
- At least 4 years of experience in operations, strategy, or program management.
- Experience in a high-growth, fast-paced environment.
- Proficiency with Excel, Salesforce, and data dashboards.
- Understanding of workforce management, process design, or service delivery models.
- Background in people management and data analytics.
- Prior field-specific or security industry experience is not required.
Responsibilities
- Identify process gaps and design sustainable, scalable solutions.
- Lead cross-functional initiatives to streamline workflows and optimize performance.
- Translate complex problems into clear, actionable plans.
- Use forecasting tools and workforce data to anticipate staffing needs and flag issues before they affect operations.
- Manage and mentor a team, ensuring alignment with departmental goals.
- Foster accountability, curiosity, and continuous improvement, and guide the team through challenges.
- Push back on cross-functional departments when requests conflict with policy, data, or capacity.
- Drive adoption of processes through training, monitoring, and iterative feedback.
- Analyze operational data to identify trends, inefficiencies, and opportunities.
- Build clear reports and presentations to support strategic recommendations.
- Make data-backed recommendations while maintaining a bias toward action.
- Oversee key administrative functions that support operational teams.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
