Workforce Optimization Specialist

University Health Network • Toronto, ON

2d • CA$78,954 - CA$118,424 • Onsite

About The Position

The Workforce Optimization Specialist is a newly established role at UHN, designed to support the development of a standard, organization-wide scheduling methodology and optimization. This position is pivotal in ensuring the seamless integration of optimal scheduling practices, the creation of standard scheduling methodologies and tools, and optimizing workforce management at UHN. The Workforce Optimization Specialist provides consultation and support to managers in rotation management techniques to optimize resource utilization. In the role, you will play a crucial in facilitating UHN’s scheduling processes with the goal that all areas are adequately staffed in an operationally safe and cost-efficient manner at all times. You will act as a scheduling business partner, using expertise in strategic scheduling to assess and make decisions collaboratively with operational leadership teams across a defined portfolio to ensure adherence to appropriate collective agreements, scheduling policies and models of care. This role involves capturing rotation requirements, creating rotation plans, and building rotations using standard methodologies and tools. The Workforce Optimization Specialist facilitates change, advises on best practice and liaises with various stakeholders to achieve optimal results.

Requirements

• Bachelor's degree in Human Resources, Science, Nursing, Business Administration, Engineering, Computer Science, Mathematics, Information Technology, or field related to the main job duties listed.
• Minimum 3 years scheduling experience in a unionized acute care setting.
• Demonstrated proficiency of analytical skills and knowledge of analytical software (e.g., Microsoft Excel, Power Query, Power BI, etc.).
• Experience building and optimizing schedules and master rotations.
• Advanced knowledge of clinical models of care, hospital operations and health care service delivery models.
• Advanced knowledge of Collective Agreements.
• Knowledge of UKG or other electronic scheduling systems.
• Experience with utilizing Microsoft 365 (SharePoint, Forms, Power Apps).
• Experience developing financial business models to support recommendations.
• Experience in facilitating workshops, seminars, and training sessions for adult learners.
• Self-directed, demonstrated ability to work collaboratively with others.
• Excellent interpersonal and communication skills both verbal and written.
• Proven decision making, negotiating, conflict resolution and problem-solving skills.
• Demonstrated ability to manage conflicting priorities and confidential data.
• Advanced, demonstrated analytical and problem-solving ability.
• Ability to articulate difficult, complex concepts to parties with limited knowledge of those concepts.
• Experience working with and influencing others and multiple management levels.
• Must demonstrate a strong commitment to customer service.

Responsibilities

• Proactively supports unit managers and scheduling staff to establish and maintain effective staffing models for delivery of service in their specific units or departments.
• Ensures optimal use of relief staff and offers approaches to the full time, part time and casual mix.
• Analyzes rotations to ensure compliance with collective agreements and best practices.
• Understands the business requirements of various units to support schedule creation and advanced analytics.
• Prioritizes and manages multiple consultations concurrently.
• Develops solutions based on unique and complex unit requirements, leveraging in-depth knowledge of collective agreements, staffing policies and service delivery models.
• Analyzes current rotations, captures rotation requirements, and works with leaders and scheduling staff to review, plan and build optimized rotation plans.
• Builds rotations considering budget constraints, coverage needs, and collective agreement rules and staffing policies.
• Maintains knowledge of scheduling rule changes, best practices, and technological changes.
• Provides consultation and support to managers and scheduling staff in rotation management techniques to optimize resource utilization.
• Supports with scheduling analytics and reporting for their portfolio.
• Conducts quantitative analysis to support decision making, identifying opportunities and creating practical recommendations to operational leadership for improvements.
• Supports managers in addressing staffing model and unit/department-level workforce planning challenges including overtime, sick leave, and leave management planning using scheduling data.
• Performs analysis and reporting on strategic and ad hoc metrics to support decision making across UHN.
• Responsible for the training and ongoing education of schedulers and super users.
• Facilitates change, advises on best practice and liaises with various stakeholders to achieve optimal results.

Benefits

• Competitive offer packages
• Member of the Healthcare of Ontario Pension Plan (HOOPP)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level